Events and Catering Team Leader

TN United Kingdom; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player in the catering sector is seeking enthusiastic individuals to join their Catering and Events Team. This full-time role offers a fantastic opportunity to engage with diverse clients while delivering high-quality service at various events. You will play a vital role in ensuring customer satisfaction and operational excellence, all while working in a supportive and inclusive environment. With a focus on personal and professional growth, this position promises not only a competitive salary but also a range of benefits designed to support your well-being and career development. If you are passionate about hospitality and eager to make a difference, this could be the perfect opportunity for you!

Benefits

Comprehensive Benefits

Pension Scheme

On-site Leisure Facilities

Cycle-to-Work Schemes

Interest-free Travel Loans

Family Leave Packages

Qualifications

• Experience in a catering environment and supervising staff.
• Ability to work evenings and weekends.

Responsibilities

• Assist in delivering catering operations and customer service.
• Coordinate team and manage catering deliveries.
• Maintain health and safety standards.

Skills

Customer Service

Team Coordination

Food Hygiene Knowledge

Health and Safety Awareness

Education

Basic Food Hygiene Certificate

Job description

Job Title: Catering and Events Team Member

Are you passionate about customer service? Are you friendly, confident, and outgoing with enthusiasm and a can-do attitude? If so, we have an excellent opportunity in our Catering and Events Team!

The Catering and Events Department at Imperial College London, part of the Property Division, manages events across various venues within the South Kensington Campus and other off-site locations. The department aims to provide affordable, high-quality food and services to the Imperial College community.

The role involves assisting the Events and Catering Duty Supervisor in delivering catering operations, including preparing and serving catered events. You will help coordinate the team, ensure all catering needs are met, and take operational responsibility for customer service. Responsibilities also include clearing rooms after catering, recording customer consumption and feedback, and ensuring compliance with College policies, health, and hygiene legislation.

We are offering four full-time permanent roles primarily based at the South Kensington Campus, with the possibility of working at other Imperial locations. The role requires evening and weekend work.

If you are seeking the next step in your career and possess the skills for this demanding role, you could be the right fit. We offer a competitive salary, excellent pension scheme, and opportunities for career development.

Key Responsibilities:

• Provide hospitality catering services, manage catering deliveries within specified timeframes, and keep accurate records of consumptions for reporting.
• Brief and coordinate agency staff and team members to ensure professional service delivery.
• Report service issues and dispose of waste appropriately.
• Communicate courteously with organisers and guests, offering friendly customer service.
• Identify and help implement improvements in customer service.
• Obtain a basic Food Hygiene Certificate within two months of appointment.
• Previous experience in a catering environment and supervising agency or staff at catering functions.
• Maintain a responsible attitude towards health and safety.
• Demonstrate enthusiasm and knowledge of customer care, capable of working with diverse personalities.

Benefits include a sector-leading salary, comprehensive benefits, workplace benefits from day one, family leave packages, on-site leisure facilities, cycle-to-work schemes, and interest-free travel loans. Join a diverse, inclusive, and collaborative culture committed to supporting your personal and professional growth.