Event Technician (London, UK)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the AV and events sector is seeking a skilled technician to join their dynamic team. This role involves operating advanced audio-visual systems, providing exceptional customer service, and ensuring the success of live events. You will collaborate with a diverse team to deliver high-quality experiences while continuously improving processes and outputs. If you have a passion for technology and event production, this opportunity offers a chance to grow your skills in a vibrant and supportive environment.

Qualifications

• 3+ years of experience in technical live event production.
• Strong proficiency in operating AV equipment and troubleshooting.

Responsibilities

• Deliver top-class customer service and explain services to clients.
• Plan and deliver event requests within clients' event spaces.

Skills

AV Equipment Operation

Customer Service Skills

Technical Troubleshooting

Interpersonal Skills

Event Production Experience

Tools

Ross Carbonite

ETC Ion Lighting Desk

Sony RCP 1500

Barco Switching

SSL L100 Audio Consoles

Job description

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A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences. To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds , and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.

The Day-to-Day

• Provides top-class customer service skills, being able to explain our services to technical and non-technical clients as needed
• Responsible, along with other Technicians and Specialists for the successful planning, staffing and delivery of event requests, held within the clients fully equipped event spaces
• Able to operate a range of installed AV systems to an advanced level, including Ross Carbonite switcher, ETC Ion lighting desk, Sony RCP 1500’s and SSL L100 audio consoles
• Able to operate (or willingness to learn) other event audio-visual systems as required
• Diagnostic and troubleshooting AV equipment when and where necessary
• Escalates equipment failures to appropriate in-house teams and assists with the resolution as needed to maintain service levels
• Ensures SOPs are applied, and that contingency planning is included in event support
• Is involved in special projects or assignments as outlined by the leadership team and executes them within the given timeline
• Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements
• Creates SOP documents, completing detailed event reporting as well as utilising internal systems
• Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event
• Consistently delivers high-quality service to our partners
• Adheres to broadcast standards for remote and recorded attendees
• Understands how to communicate difficult/sensitive information tactfully
• Performs other ad hoc duties as required by the business

What You’ll Need

• Minimum 3 years of professional technical live event production experience
• Strong proficiency in operating a range of installed AV equipment, including Ross Carbonite, Barco switching, Sony RCP 1500 and ETC Ion lighting desk
• Proficient (or a desire to learn) other specialised audio visual equipment
• Experience working in a broadcast environment, with specific exposure to operating in a gallery/master control room setting
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
• Self starter that can demonstrate being open to learning
• Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc