Event Streaming Technician (London, UK)

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled AV Technician to join their dynamic team in London. In this role, you will deliver exceptional technical support for live events, ensuring seamless operation of advanced audiovisual systems. Your expertise in troubleshooting and customer service will be crucial as you collaborate with diverse teams to create memorable experiences. This position offers a unique opportunity to contribute to innovative projects while enhancing your skills in a fast-paced environment. If you are passionate about technology and live events, this is the perfect chance to make an impact.

Qualifications

• 3+ years of experience in technical live event production.
• Strong proficiency in operating various AV systems.
• Understanding of installation and maintenance of AV equipment.

Responsibilities

• Plan and deliver successful events in equipped spaces.
• Operate and troubleshoot AV systems during events.
• Ensure high-quality service and adherence to broadcast standards.

Skills

Customer Service Skills

AV Systems Operation

Troubleshooting Skills

Interpersonal Skills

Event Logistics Understanding

Tools

Ross Carbonite Switcher

PTZ Cameras

Cisco Telepresence Units

Yamaha LS9 Audio Consoles

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b6f376a67500

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Who We Are

A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences. To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.

The Day-to-Day

• Provides top-class customer service skills, being able to explain our services to technical and non-technical event planners as needed
• Responsible, along with other Technicians and Senior Technicians for the successful planning, staffing and delivery of event requests, held within the clients fully equipped event spaces
• Able to operate a range of installed AV systems to an advanced level, including Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles.
• Able to operate (or willingness to learn) other event audio-visual systems as required
• Diagnostic and troubleshooting broadcast and audio visual equipment when and where necessary
• Escalates equipment failures to appropriate inhouse teams and assists with the resolution as needed to maintain service levels
• Ensures SOPs are applied, and that contingency planning is included in event support
• Is involved in special projects or assignments as outlined by the leadership team and executes them within the given timeline
• Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements
• Assisting in Creation of SOP documents, completing detailed event reporting as well as utilising internal systems
• Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event
• Management and scheduling of record systems to ensure accurate event recording
• Consistently delivers high-quality service to our partners
• Adheres to broadcast standards for remote and recorded attendees
• Understands how to communicate difficult/sensitive information tactfully.
• Performs other ad hoc duties as required by the business

What You’ll Need

• Minimum 3 years of professional technical live event production experience
• Understanding of installation, troubleshooting and maintenance of broadcast, audio visual and video conferencing equipment and systems
• Strong proficiency in operating Ross Carbonite switcher, PTZ Cameras, Cisco Telepresence Units and Yamaha LS9 audio consoles.
• Proficient (or a desire to learn) other specialised audio visual equipment
• Experience working in a broadcast environment, with specific exposure to operating in a gallery/master control room setting
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
• Self starter that can demonstrate being open to learning
• Understanding of event operations with experience of organising logistics for various event formats, including Q&A, training events, town hall meetings etc.