Event Stewarding Staff

Frasers Group; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a vibrant and exciting venue team as Event Stewarding Staff, providing exceptional customer experiences at a renowned arena. This role offers flexible hours, allowing you to choose when you work, with no guarantee of shifts. Your responsibilities will include ensuring the safety and welfare of guests, performing safety checks, and assisting in emergency situations. With full training provided, this is a fantastic opportunity to be part of a dynamic environment that hosts major events and concerts. If you're passionate about delivering great service and want to be part of unforgettable experiences, this role is perfect for you.

Benefits

Choose your own hours

Weekly pay

Full training provided

Free parking

Discounted food and drink

Qualifications

• Strong customer service skills to enhance guest experiences.
• Understanding of health and safety responsibilities.

Responsibilities

• Provide excellent customer service at events and ensure safety.
• Control crowd flow and assist in emergencies when necessary.

Skills

Customer Service

Health and Safety Awareness

Emergency Response

Crowd Control

Education

NVQ Level 2 Spectator Safety

Job description

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

Overview:

An opportunity has arisen for Event Stewarding Staffto join us on a casual basis. The main purpose of the role is to provide guests with an excellent customer experience for every event attended at CBS Arena

Hours of work:

This role is offered on a Casual Worker basis with no guarantee of work.

Shift assignments are fully flexible and may include early starts, late finishes and weekend working

Rates of pay for this role start from £11.44p/h

Job Description

• To understand their general responsibilities towards the Health, Safety and Welfare of all customers, other stewards, staff members and themselves
• To carry out safety checks
• To control or direct customers who are entering or leaving the venue, to help achieve an even flow of people to and from the venue
• To assist in the safe operation of the venue
• To staff entrances, exits and other strategic points; for example, fire exits, exit gates, entrances which are not continuously secured in the open position whilst the event is open.
• To recognise crowd conditions to ensure the safe ingress, circulation and egress of the event and the prevention of overcrowding, particularly in the aisles and atrium doors.
• To assist customers and emergency services in the event of an emergency.
• To respond to emergencies (such as the early stages of a fire); to raise the alarm and to take the necessary immediate action.
• To undertake specific duties in an emergency or as directed by an event manager of security manager or the appropriate emergency services officer.
• To provide basic emergency first aid.
• Willing to undertake NVQ Level 2 Spectator Safety
• Any other duties deemed reasonable for the role.

Additional Information

• Choose your own hours – work when suits you
• Weekly pay
• Full training provided
• Free parking
• Discounted food and drink from our onsite outlets
• Opportunity to work as part of vibrant and exciting venue team