Event Steward

OCS; Liverpool City Region; A distancia; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

OCS UK & Ireland is recruiting for an Event Steward to ensure crowd safety and excellent customer experience at events. You will check tickets, assist attendees, and monitor for distress while coordinating with staff to maintain a smooth and safe environment.

Ideal candidates will have the right to work in the UK, thrive in fast-paced settings, and bring customer-focused interpersonal skills. Experience in security/stewarding or events is desirable, with a calm, adaptable approach under pressure.

Formación

• Must have the right to work in the UK.
• Ability to work in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Experience in security or stewarding is desirable.
• Experience in events is desirable.
• Adaptable to changing situations and high-pressure environments.

Responsabilidades

• Check tickets to ensure only authorised individuals enter the event.
• Assist and seat customers, provide directions and information.
• Manage crowd safety and queue management for orderly movement.
• Monitor visitors for distress or medical needs and respond appropriately.
• Ensure health, safety and comfort of customers during their stay.
• Communicate effectively with event staff for seamless coordination.
• Provide excellent customer service and address attendee queries.

Conocimientos

Customer-focused

Interpersonal skills

Calm under pressure

Adaptable

Security/stewarding desirable

Events experience desirable

Descripción del empleo

About The Role:

Shift Pattern:Varied, casual cover around match days and site activity

As an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience.

As part of your role, your key responsibilities will include, but are not limited to:

• Checking tickets to ensure only authorised individuals enter the event
• Assisting and seating customers, providing directions and information as needed
• Managing crowd safety and queue management to ensure orderly and safe movement of people
• Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately
• Ensuring the health, safety, and comfort of customers during their stay
• Communicating effectively with other event staff to ensure seamless coordination
• Providing excellent customer service and addressing any queries or concerns from attendees
• Adapting to changing situations and handling high-pressure scenarios with calm and focus

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Ability to work in a fast-paced environment
• Customer-focused with excellent interpersonal skills
• Experience in security and stewarding is desirable
• Experience in events is desirable
• Adaptable to change
• Calm, focused, and positive in high-pressure situations

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.