Event staff

CSP Ltd.; Stoke-on-Trent; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Flexible working hours

Online shift booking

Job summary

CSP Ltd is recruiting for Event Staff to support Stoke City FC at the bet365 Stadium. Join a dynamic team delivering great matchday experiences and events. You will work on matchdays and major events, providing friendly service, information, and safety support to fans.

Ideal candidates are enthusiastic, customer‑focused, reliable, and able to work outdoors in varying weather. Training and ongoing opportunities across venues may be offered.

Qualifications

• Right to work in the UK.
• Comfortable working outdoors in all weather conditions.
• Strong communication and customer service skills.
• Reliable, punctual, and able to work as part of a team.

Responsibilities

• Deliver excellent customer service to all supporters and guests.
• Assist with spectator guidance, entry points, and general event information.
• Support crowd management and follow all safety procedures.
• Help maintain a safe, clean, and organised environment throughout events.
• Respond confidently and professionally to guest queries.
• Assist with event operations as directed by supervisors and management.

Skills

Customer service

Communication

Teamwork

Job description

About CSP Ltd

CSP Ltd is a leading service provider specialising in venue and event management. We proudly partner with some of the UK’s most iconic sports and entertainment venues, delivering services in traffic management, security & stewarding, and crowd management.

Job Description – Event Staff

Stoke City FC

About The Role

We are expanding our casual event staff team at Stoke City F.C. and are looking for enthusiastic, customer‑focused individuals to join us. This is your opportunity to work at the heart of live football action, helping create a safe, enjoyable, and memorable experience for supporters attending matches and events throughout the season. You’ll be joining a professional and friendly team working across matchdays and major events at one of the UK’s well‑known football clubs.

About The Venue

Home to Stoke City FC, the bet365 Stadium hosts thousands of fans across exciting Championship fixtures, cup games, and special events throughout the year. Working at the stadium offers a fast‑paced and energetic environment where no two matchdays are the same. Successful applicants may also be offered ongoing opportunities across additional sporting events and venues with CSP Ltd.

Pay & Shift Information

• Pay Rate: £14.25 per hour (holiday pay included)
• Flexible shifts available across matchdays and events
• Weekend and evening work available

Key Responsibilities

• Deliver excellent customer service to all supporters and guests
• Assist with spectator guidance, entry points, and general event information
• Support crowd management and follow all safety procedures
• Help maintain a safe, clean, and organised environment throughout eventsl
• Respond confidently and professionally to guest queries
• Assist with event operations as directed by supervisors and management

Requirements

• Right to work in the UK
• Comfortable working outdoors in all weather conditions
• Strong communication and customer service skills
• Reliable, punctual, and able to work as part of a team

Desirable

• Full UK Driving Licence
• Previous experience in events, stewarding, or customer service

What We Offer

• Competitive pay rates – £14.25 per hour
• Flexible working hours
• 24/7 online booking system for shifts
• Pension scheme
• Opportunities to work at some of the UK’s most exciting sporting and entertainment venues
• A chance to be part of live football matchday experiences

Apply Now

If you enjoy working with people, thrive in a lively event environment, and want to be part of the action at Stoke City FC, apply today via our online application form and join the team.