Event Security Officer

Code 9 Security; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable security provider in Southampton is seeking skilled Event Security Officers to ensure guest safety and deliver a high level of customer service. Responsibilities include welcoming guests, managing venue access, and responding to emergencies. Ideal candidates will possess a Frontline SIA Licence, strong communication skills, and a dedication to professionalism. Experience in event security is essential. This role offers a chance to work in diverse environments and contribute positively to various events.

Qualifications

• Required frontline SIA licence in Door Supervision or Close Protection.
• Proven experience as an event security officer.
• Strong written communication skills.

Responsibilities

• Welcome guests and control access points.
• Patrol venue and identify safety issues.
• Respond to incidents and maintain incident records.

Skills

Excellent communication skills

Attention to detail

Customer care

Ability to remain calm under pressure

Education

Frontline SIA Licence

First Aid at Work qualification

Full UK Driving Licence

Job description

About the Role

Code 9 Security is recruiting highly competent and professional Event Security Officers to support a wide variety of events. You will be responsible for ensuring the safety, security, and well-being of guests while delivering a world-class customer experience in every interaction.

You will bring excellent communication skills, a keen eye for detail, and a genuine passion for customer care.

As an Event Security Officer, you will be a key member of our frontline team, reporting to an Operations Manager and any supervisors or team leaders they appoint.

Typical duties include:

welcoming guests to and from the venue, controlling access points, conducting searches in accordance with venue policies, patrolling event spaces, responding to fire or first aid emergencies, and liaising closely with event organisers.

You will inspire confidence, demonstrate professionalism, and maintain the ability to remain calm, proportionate, and decisive, even under pressure.

Responsibilities

• Provide a warm, friendly, and professional welcome to all guests.

• Implement venue search and admission policies in a respectful, compliant, and customer-focused manner.

• Proactively patrol the venue to identify safety issues, potential risks, and obstructions to escape routes.

• Professionally and proportionately defuse conflict and manage hostility using approved techniques.

><>Competently and appropriately use physical intervention techniques when required and lawful.

• Maintain accurate records of venue occupancy, checks, and operational occurrences.

• Respond promptly to support colleagues and react swiftly to observed threats, incidents, or alarm activations.

• Investigate suspicious persons, vehicles, or activity, sharing information with colleagues, management, and police partners where appropriate.

• Prepare and maintain clear, accurate incident reports and written records in the required format.

• Where lawful and necessary, detain suspects, and liaise with police to preserve evidence, provide statements, and support investigations.

• Support stakeholders and event organisers as far as is reasonable and within assignment instructions.

• Act as an ambassador for the Company at all times, maintaining excellent standards of behaviour, presentation, and professionalism.

Requirements and Skills

• Frontline SIA Licence in Door Supervision or Close Protection.

• Full UK Driving Licence highly desirable but essential.

• First Aid at Work qualification (3-day).

• Proven experience as an event security officer.

• Strong written communication skills and confidence in report writing.

• Ability to work effectively both independently and as part of a team.

About Us

Code 9 Security is an established and reputable security provider offering a full range of licensed services, including Security Guarding, Door Supervision, Close Protection, and Public Space Surveillance.

We have an excellent reputation and a diverse client base spanning public sector organisations, commercial clients, small businesses, and several high-net-worth individuals and public figures.

Applicants should note that a frontline SIA licence is required for this role. All candidates must successfully complete screening and vetting before an Offer of Employment can be made.

Armed Forces Covenant Gold Award

We are proud signatories to the Armed Forces Covenant (Gold Award) and guarantee an interview to veterans, reservists, and adult cadet force volunteers who meet the essential criteria.

Blue Light Charter

We also guarantee interviews for former police officers, members of the special constabulary, firefighters, ambulance personnel, and community first responders who meet the essential requirements of the role.