Event Registration Lead - Flexible Hours & Onsite Experience

RX Global; Richmond; On-site; GBP 26,000 - 34,000; Full time

Job summary

RX Global is seeking a Registration Executive to support end-to-end registration operations for events, ensuring a seamless attendee experience from setup to onsite execution. You will partner with event teams and external vendors to coordinate processes, monitor performance, and uphold high standards of service.

In this role, you will manage registration workflows, monitor budgets, resolve operational issues swiftly, and contribute to continuous improvement in a fast-paced events environment.

Qualifications

• Experience supporting event registration operations or event administration.
• Ability to coordinate multiple stakeholders including internal teams and external vendors.
• Strong organisational skills with attention to detail and accurate record keeping.
• Experience tracking budgets and maintaining reporting documentation.
• Ability to identify and resolve operational and technical issues in a timely manner.

Responsibilities

• Collaborate with the Registration Manager and event teams in planning and executing the event registration process.
• Coordinate with external vendors to ensure timely and effective delivery of registration services.
• Provide support for onsite customer experience activities, ensuring a smooth and enjoyable event attendance process for all participants.
• Oversee the setup and operational efficiency of registration-related equipment onsite, solving any technical issues swiftly to minimize disruptions.
• Assist in managing queues and crowd flow to ensure a streamlined registration process for event attendees.
• Track registration costs for each event, maintaining detailed budget reports and striving for cost-efficiency without compromising service quality.
• Implement and maintain high standards of quality control within all registration operational processes and reporting, continually seeking improvements.
• Set up and manage the entire lifecycle of the registration process, guaranteeing all tracking documents are meticulously maintained and up-to-date.

Skills

Event registration operations

Stakeholder coordination

Budget tracking

Customer service

Process improvement

Job description

RX Global is seeking a Registration Executive to support end-to-end registration operations for events, ensuring a seamless attendee experience from setup to onsite execution. You will partner with event teams and external vendors to coordinate processes, monitor performance, and uphold high standards of service.

In this role, you will manage registration workflows, monitor budgets, resolve operational issues swiftly, and contribute to continuous improvement in a fast-paced events environment.