Event Planner

Restaurant Associates UK; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays

Free staff meals

Contributory pension scheme

Healthcare support

On-site discounts

Training and development

Job summary

Restaurant Associates UK at HMS Belfast, London, is seeking an Event Planner to manage conferences and events from planning through delivery. You will be the main client contact, coordinating with Sales, Operations and venue teams to meet and exceed customer requirements.

You will lead planning meetings, produce accurate event documentation, and drive revenue through upselling, with responsibilities for CRM accuracy and cross-team communication.

Qualifications

• Minimum 2 years' experience in conference and events planning, hospitality sales, or event coordination.
• Experience in a customer-facing environment with focus on service.
• Experience achieving sales, service, or performance targets with commercial awareness.
• Experience using CRM, booking, diary management, or event management systems.

Responsibilities

• Managing conference, meeting, and event bookings from confirmation through to delivery.
• Acting as the main contact for customers throughout the planning journey.
• Conducting planning meetings and venue showrounds to confirm requirements.
• Coordinating event logistics and producing accurate event documentation (BEOs).
• Leading event planning meetings and communicating requirements to operations.
• Maintaining booking records and supporting CRM and reporting processes.
• Supporting sales by identifying upselling opportunities and maximizing revenue.
• Undertaking tasks to support the Conference & Events business.

Skills

Event planning

Hospitality sales

CRM systems

Customer service

Sales targets

Diary management

Tools

Salesforce

Delphi

Job description

Location: HMS Belfast, London

Salary: Up to £32,000 per annum + performance bonus

Contract: Full Time, 40 hours, Permanent, 5 days over 7

Working at the historic HMS Belfast, you will be responsible for planning and coordinating memorable events for our customers within one of London's most iconic venues. As an Event Planner, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion for creating exceptional customer experiences.

You'll be managing confirmed conference and event bookings from planning through to delivery, working closely with our Sales, Operations, and wider venue teams to ensure every customer requirement is met, expectations are exceeded, and every event is delivered seamlessly.

What Can We Offer You

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave, plus bank holidays
• Free staff meals whilst at work.
• Holiday purchase scheme
• Contributory pension scheme
• Aviva Digicare healthcare and wellbeing support
• Enhanced maternity, paternity and adoption leave
• Perks for Work discounts and promotions.
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food.

Responsibilities

• Managing conference, meeting, and event bookings from confirmation through to delivery, ensuring all customer requirements are captured and met.
• Acting as the main point of contact for customers throughout the event planning journey.
• Conducting planning meetings and venue showrounds to confirm requirements and enhance the customer experience.
• Coordinating event logistics and producing accurate event documentation, including Banqueting Event Orders (BEOs).
• Leading event planning meetings and ensuring all customer requirements are communicated effectively to operational teams.
• Ensuring event details, amendments, and booking information are accurately recorded and maintained.
• Building strong relationships with customers, agents, suppliers, and internal teams to support exceptional event delivery and repeat business.
• Supporting Sales and Business Development teams by identifying upselling opportunities and maximising event revenue.
• Maintaining accurate CRM and booking system records, supporting reporting, forecasting, and financial administration processes.
• Gathering customer feedback and supporting continuous improvement opportunities.
• Supporting venue showcases, marketing initiatives, and promotional activities.
• Maintaining compliance with company processes, service standards, and operational requirements.
• Undertaking ad hoc tasks as required to support the Conference & Events business.

The Ideal Candidate

• Minimum 2 years' experience in conference and events planning, hospitality sales, or event coordination.
• Experience working in a customer-facing environment with a focus on delivering exceptional service.
• Experience achieving sales, service, or performance targets with strong commercial awareness.
• Previous experience using CRM, booking, diary management, or event management systems.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Excellent attention to detail and commitment to accuracy.
• Strong relationship-building skills with customers, suppliers, and internal teams.
• Understanding of sales opportunities, upselling techniques, and revenue growth.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Enthusiastic, confident, and customer-focused with a passion for events and hospitality.
• Flexible and adaptable approach to changing business needs.
• Strong team player with a proactive "can-do" attitude and professional approach.

Desirable

• Knowledge of Salesforce, Delphi or similar CRM systems.
• Understanding of event budgeting and financial administration.

About Us

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.

Job Reference: com/3107/90347001/52636098/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!