Event Operations Specialist

St. James's Place; Cirencester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days' annual leave + 5 days option

Private Medical Insurance

Pension scheme (10-15%)

Enhanced Parental Leave

Life assurance

EV salary sacrifice scheme

Job summary

St. James's Place seeks an Event Operations Specialist to drive planning, coordination and delivery of the events portfolio. You will work with the Events Team to maintain processes, documentation and systems across all events, while managing suppliers, budgets and logistics for successful delegate experiences.

You will report to the Event Operations Manager and may travel to supporting events. The role emphasizes operational excellence, governance and compliance with regulatory standards.

Qualifications

• Experience with event platforms.
• Background in events operations.
• Strong IT skills including the Microsoft suite.
• Excellent organisation skills.
• Willingness to travel where required.

Responsibilities

• Support the management of the overarching SJP events calendar for the function, ensuring visibility of all planned activity across the year.
• Oversee effective delegate journeys by supporting event registration and delegate processes, ensuring a smooth, accurate, and high-quality experience from sign-up through to event delivery.
• Provide expert support and problem-solving to event teams, enabling informed decisions, resolving issues quickly, and continuously improving the overall delegate experience.
• Manage key supplier relationships under framework agreements, including scheduling monthly review meetings, preparing agendas, and collating performance and feedback data to support supplier evaluation and decision-making.
• Maintain budgets, forecasting and ensure events are managed within their allocated spend using correct financial processes and tools
• Ensure required contracts, permits, licenses, and insurance are in place for the events we deliver

Skills

Event platforms

Budget management

Supplier management

Delegate management

Microsoft Office

Tools

Cvent

Job description

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Associate

About the role:

The Event Operations Specialist plays a key role within the SJP Events Team, supporting the effective planning, coordination and delivery of the events portfolio. The role ensures operational excellence by maintaining consistent processes, documentation and systems across all events, and by supporting the management of suppliers, budgets and logistical requirements.

Reporting to, and working closely with the Event Operations Manager, the role helps ensure that each event is delivered efficiently, safely and in line with SJP’s objectives, regulatory standards and commitment to delivering high quality delegate experiences.

This role can be based in any of our office locations, and will require travel where necessary to support events.

What you'll be doing:

• Support the management of the overarching SJP events calendar for the function, ensuring visibility of all planned activity across the year
• Oversee effective delegate journeys by supporting event registration and delegate processes, ensuring a smooth, accurate, and high‑quality experience from sign‑up through to event delivery.
• Provide expert support and problem‑solving to event teams, enabling informed decisions, resolving issues quickly, and continuously improving the overall delegate experience.
• Manage key supplier relationships under framework agreements, including scheduling monthly review meetings, preparing agendas, and collating performance and feedback data to support supplier evaluation and decision‑making.
• Maintain budgets, forecasting and ensure events are managed within their allocated spend using correct financial processes and tools
• Ensure required contracts, permits, licenses, and insurance are in place for the events we deliver

About you:

You'll bring previous experience of events operations, along with strong organisation and communication skills. Comfortable working within established frameworks and governance requirements, you will have a methodical approach to managing budgets, suppliers, contracts, risk documentation and event logistics. You'll have experience working with event registration and delegate management platforms, such as Cvent, and be confident using technology to support seamless event delivery and delegate experiences. Experience with comparable event management systems will also be considered.

Essential Criteria:

• Experience working with event platforms
• A background in events operations
• Strong IT skills, including the full Microsoft suite
• Excellent organisation skills
• Willingness to travel where required

Desirable Criteria:

• Supplier management skills
• Budget management experience
• Forecasting experience

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company‑funded cover for you and your immediate family
• Generous Pension Scheme – a non‑contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company‑funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.