Event Monitoring Analyst

Capgemini; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Disability Confident Employer

Job summary

Capgemini in the United Kingdom seeks an experienced SIAM Event Analyst to monitor, analyse and coordinate IT events across a multi-supplier service environment, ensuring events are identified, assessed and escalated to minimise disruption and maintain stability.

In this hybrid role, you will collaborate with internal support teams and external providers to drive effective event management, improve service performance, and deliver insightful reporting for governance forums and continual service

Qualifications

• Experience in ITSM environments and ITIL best practices.
• Ability to monitor, analyse IT events, alerts and service performance data.

Responsibilities

• Provide governance over supplier adherence to Event Management processes and standards.
• Review supplier event management performance and escalation/closure of events as per obligations.
• Maintain oversight of event thresholds, criteria and control effectiveness; identify trends and risks.
• Act as central coordination point for events across multiple suppliers; consolidate inputs into end-to-end view.
• Ensure cross-supplier events, risks and breaches are escalated through governance channels with clear ownership.
• Challenge suppliers on event quality and reduce noise; ensure corrective actions and improvements are tracked.
• Provide governance interface with Incident, Problem and Major Incident Management for linkages.
• Oversee supplier proposals for monitoring changes to ensure end-to-end visibility and outcomes.
• Produce cross-supplier event management metrics and actionable governance insights.

Skills

ITIL

ITSM

Event Management

Monitoring tools

Stakeholder management

Analytical/problem solving

Continual service improvement

Job description

About The Job You’re Considering

We are excited to announce an excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated appropriately to minimise service disruption and maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide insightful reporting will contribute to the delivery of reliable and efficient IT services.

About The Job You’re Considering

We are excited to announce an excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated appropriately to minimise service disruption and maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide insightful reporting will contribute to the delivery of reliable and efficient IT services.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. You should be prepared to attend our offices 3 days per week as a minimum.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

The SIAM Event Analyst provides governance, assurance, and control across the Event Management practice within a multi-supplier IT environment. The role ensures that suppliers adhere to the agreed event process, standards, thresholds, and governance requirements, while acting as the central collation and coordination point for events spanning multiple suppliers. By consolidating supplier event information into a clear business and service view, the role supports effective oversight, risk identification, escalation, and continual improvement.

• Provide governance and assurance over supplier compliance with the agreed Event Management process, operating model, standards, controls, and service requirements.
• Review supplier event management performance and evidence to confirm that events are detected, assessed, prioritised, escalated, and closed in line with agreed obligations.
• Maintain oversight of service thresholds, event criteria, and control effectiveness, identifying non-compliance, systemic weaknesses, emerging trends, and risks requiring supplier action.
• Act as the central collation and coordination point for related events across multiple suppliers, consolidating technical inputs into a coherent end-to-end business and service impact view.
• Ensure cross-supplier events, risks, dependencies, and control breaches are escalated through the appropriate governance channels, with clear ownership and timely follow-through.
• Challenge suppliers on event quality, correlation, recurring alert patterns, and excessive noise, ensuring that corrective actions and improvement plans are defined, owned, and tracked to completion.
• Provide the governance interface with Incident, Problem, and Major Incident Management, ensuring effective event-to-incident linkage, consistent prioritisation, and clear accountability across suppliers.
• Oversee supplier proposals for changes to monitoring coverage, event rules, thresholds, dashboards, and reporting, ensuring they support end-to-end service visibility and agreed business outcomes.
• Produce consolidated cross-supplier event management metrics, assurance findings, business-impact reporting, and actionable insights for governance forums, service reviews, and continual service improvement.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your Skills And Experience

• Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices.
• Ability to monitor and analyse IT events, alerts, and service performance data to identify trends, risks, and potential service issues.
• Experience working with monitoring and event management tools, with the ability to investigate alerts and coordinate appropriate responses.
• Strong stakeholder management and communication skills, with experience collaborating across internal teams and external service providers within a multi-supplier environment.
• Excellent analytical and problem-solving abilities, including event correlation, root cause identification, and supporting Incident and Problem Management activities.
• A proactive approach to continual service improvement, focused on enhancing monitoring effectiveness, reducing service disruption, and improving overall service performance

We are a Disability Confident Employer

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com