Event Executive - C&B

Frasers Group; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Frasers Group is seeking an Event Manager for the Coventry Building Society Arena. This role focuses on delivering successful conferences and meetings, enhancing event standards, and managing various operational aspects. Ideal candidates will have event management experience and demonstrate strong customer service skills.

Benefits

Onsite free parking

Subsidised canteen

Qualifications

• Professional approach generating credibility and confidence in others.
• Ability to work independently with little supervision.
• Flexibility to cover event days including weekends.

Responsibilities

• Manage successful delivery of Conference and Meeting Business.
• Operate and maintain the venue booking system (iVvy).
• Ensure Health and Safety documentation is completed.

Skills

Customer service ethic

Problem-solving

Time management

Team working skills

Organisational skills

Education

Event Management Experience

Job description

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Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

Job Description

Roles and Responsibilities:

OVERVIEW

• To work within the Event Managment Team achieving successful delivery of Conference and Meeting Business at the Coventry Building Society Arena.
• To enhance the standard of events and increase the incremental sales spend of the event.
• Proactively working with organisers to achieve a successful event for both the organisers and the venue.
• To operate and maintain the venue booking system (iVvy), produce detailed Event Banqueting Orders ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
• Collecting all event feedback from clients post event to achieve successful rebook of future events
• Liaise with clients to create detailed Event Banqueting Orders for both Clients and Venue Operational Teams.
• Providing Venue, Contractor and Partner Information to clients to help with the smoothing running of the Conference or Meeting.
• Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
• Accurately process all documentation and correspondence in a timely manner.
• Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
• Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
• Working with Health and Safety Manager to ensure that all H&S Documentation is completed and submitted within set timelines.
• Liaise regularly with operational departments to ensure clients expectations and requirements are met.
• Ensure detailed P&Ls are produced all events over £10,000.00 achieving set profit percentages.
• Representing the department in professional manner to clients, suppliers and internal colleagues.
• Gathering post event feedback from events and circulating to relevant departments.
• Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meeting.
• Management of client accounts to increase business growth and re-booking of events.
• Any other duties deemed reasonable for the role.

Qualifications

• Demonstrate a professional approach which generates credibility and confidence in others.
• Possess a customer service ethic with a strong client and customer focus.
• Be confident and assertive with a self-motivated approach and flexible attitude.
• Possess the ability to overcome obstacles to solve problems to achieve results.
• The ability to work with little supervision and manage time and priorities accordingly.
• Possess a personal commitment to continuous self-development.
• The flexibility to work outside normal office hours and cover event days where required which will include weekends and public holidays.
• Previous Event Management Experience within a Conference and Banqueting Environment.

Additional Information

Aptitude, skills and abilities

• Excellent written, interpersonal skills and general administration skills
• Effective team working skills and the ability to work independently using own initiative
• Ability to work quickly and efficiently
• Ability to meet deadlines and excellent organisational skills
• Flexibility in terms of working hours i.e. be prepared to adapt to deadlines dictated by an event, especially around key dates.

Onsite free parking.

Subsidised canteen.

Working 5 days in 7 per week, including weekends and events subject to events timetable.