Senior Event Manager

FIRST; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

28 Days Annual Leave

Sick Pay

Parental Leave

Wellness Stipend

Headspace access

Life Insurance

EAP

Cycle to Work

Season Ticket Loan

Pension enhancements

Job summary

FIRST is a global brand experience agency seeking a Senior Event Manager to deliver exceptional service for our client across on‑site events and experiences. You will coordinate logistics, space management, and vendor relationships while collaborating with internal teams to meet objectives and ensure flawless execution.

You will mentor teammates and manage multiple programs across complex environments, upholding FIRST standards and client satisfaction with creativity and strategic insight.

Qualifications

• 5–7 years of relevant experience in events or meetings.
• Experience coordinating meetings/conferences for 50–300+ attendees.
• Experience working with high‑profile stakeholders and agencies.
• Ability to work cross‑functionally with all levels in a fast paced environment.
• Excellent organizational, time management, and prioritization skills.
• Fluency in English.

Responsibilities

• Provide consultative planning support for Event Hosts to ensure an exemplary event experience.
• Oversee logistics including decor, entertainment, catering and all event needs.
• Coordinate with facilities to arrange audio/visual, security, transportation and other services.
• Create and share event details using internal templates with stakeholders and service lines.
• Conduct post‑event debriefs and communicate feedback to service teams.
• Lead multi‑region programs and mentor junior team members.

Skills

Event coordination

Stakeholder management

Cross‑functional collaboration

Organizational skills

Time management

Creative problem solving

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Senior Event Manager will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. This position will be responsible for managing, supporting and/or executing the coordination of various events within the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you’ll work with internal teams to coordinate the logistical needs of the event space.

Your Contributions

• Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience
• Discovery of Event Host objectives and requirements for live and digital events.
• Oversees organization of logistics, decor, entertainment, catering and all other event needs
• Ability to recommend event enhancements to achieve desired event objectives
• Review of all meeting space to ensure proper space assignment
• Informs Space & Service Coordinator of space need changes and cancellations to digital and on site events
• Update group information in internal systems in a timely manner
• Periodically checks event spaces and setups to ensure event services are appropriately delivered
• Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist
• Create, manage and distribute event details using approved internal template to all stakeholders and services lines involved in the event
• Conduct debriefs post-event with Event Host and communicate comments/compliments/issues to service teams
• Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap up reports
• Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation
• Create in depth event based on strategy while pushing the boundaries of creativity and innovation
• Manage multiple programs/events, across various industry verticals, with creativity, innovation, and strategy, delivering world class creative execution
• Conduct site visits
• Manages high-profile and complex events, often acting a the lead on global events involving multi-region support
• Act as a mentor to other team members, conducting group meetings as needed
• Train new employees and set up their training and shadowing schedules. Be the point person for new employees for their training weeks

What We Are Looking For

• 5-7 years of relevant experience
• Strong meeting coordination experience for meetings/conferences ranging between 50 – 300+ people
• Experience working with high-profile stakeholders and event agencies
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event
• Excellent organizational, time management and prioritization skills
• Ability to execute tasks independently and efficiently
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.