Evening Pharmacy Concierge & Logistics Lead

Pharmacierge; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Competitive salary from £31,000

Private Medical Insurance

28 Days Annual Leave

Company-Wide Bonus Scheme

Share Option Scheme

Employee Discounts Platform

Pharmacy Social Events

Training and Development Opportunities

Job summary

Pharmacierge in the United Kingdom is seeking an Evening Pharmacy Services & Logistics Coordinator to ensure seamless delivery of our evening service. You will act as a key contact for patients and couriers, coordinating deliveries and resolving enquiries while supporting pharmacy operations.

This full-time role runs 13:00–22:00, Monday to Friday, with no weekend work, and requires strong organisation and problem-solving in a fast-paced healthcare setting. Right to work in the UK is required.

Qualifications

• Previous experience in a customer service, healthcare, patient services, pharmacy support, logistics, or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• A professional, patient-focused approach.
• Confidence working with technology and multiple systems.
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and solution-focused under pressure.

Responsibilities

• Act as a key point of contact for patients via telephone and email.
• Respond to patient enquiries and resolve non-clinical issues.
• Keep patients updated regarding prescription progress, collection arrangements, and delivery schedules.
• Escalate clinical queries appropriately to Pharmacists and Pharmacy Teams.
• Coordinate same-day and next-day medicine deliveries.
• Liaise with courier partners regarding collections, deliveries, and service issues.
• Monitor active deliveries and proactively communicate delays or changes to patients.
• Support management of evening delivery schedules and urgent requests.
• Work closely with the pharmacy teams to maintain efficient workflow during evening operations.
• Assist with prescription processing and patient communication activities where required.
• Maintain accurate records across pharmacy systems.
• Support with inventory management and pharmacy procurement
• Assist with operational administration and service improvement initiatives.
• Escalate operational risks, incidents, and service concerns appropriately.

Skills

Customer service

Healthcare experience

Pharmacy support

Logistics

Administration

Communication

Problem solving

Tools

Pharmacy systems

Job description

Pharmacierge in the United Kingdom is seeking an Evening Pharmacy Services & Logistics Coordinator to ensure seamless delivery of our evening service. You will act as a key contact for patients and couriers, coordinating deliveries and resolving enquiries while supporting pharmacy operations.

This full-time role runs 13:00–22:00, Monday to Friday, with no weekend work, and requires strong organisation and problem-solving in a fast-paced healthcare setting. Right to work in the UK is required.