Evening Passenger Service Agent (Part-Time)

Serco Limited; Scotland; On-site; GBP 9,000 - 12,000; Part time

Job summary

A leading transport service provider seeks a part-time Customer Service Assistant for its NorthLink Ferries service in Kirkwall, Orkney. In this role, you will manage customer reservations and assist passengers with check-in. The position offers £11,540.95 per annum plus competitive benefits including a pension scheme, annual leave, and discounts on various services. Ideal candidates will possess strong communication skills and a commitment to delivering high-quality service.

Benefits

Annual leave plus bank holidays

Contributory pension scheme

Employee assistance programme

Qualifications

• Customer service experience preferred.
• Ability to work flexible hours including evenings and weekends.
• Computer literacy for reservation systems.

Responsibilities

• Make customer reservations via telephone, email, and in person.
• Assist with check-in and boarding of passengers.
• Adhere to health and safety policies.

Skills

Effective communication

Organizational skills

Customer service

Initiative

Job description

A leading transport service provider seeks a part-time Customer Service Assistant for its NorthLink Ferries service in Kirkwall, Orkney. In this role, you will manage customer reservations and assist passengers with check-in. The position offers £11,540.95 per annum plus competitive benefits including a pension scheme, annual leave, and discounts on various services. Ideal candidates will possess strong communication skills and a commitment to delivering high-quality service.