Evening Luxury Room Attendant – 5★ Turndown & Service

Raffles Hotels & Resorts; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday including bank/public

Staff meals on duty

Free dry cleaning for uniform

Pension contributions

Enhanced sick pay

Maternity/paternity pay

Life Assurance 1x salary

Employee assistance program

Job summary

The Raffles London at The OWO is recruiting an Evening Housekeeping Attendant to deliver turn-down service and maintain guest rooms and corridors to five-star standards. You will collaborate with the night porter to ensure supplies and amenities are available, and you will uphold the Raffles values through courteous, discreet service.

This role requires meticulous cleaning, strong time management, and a professional appearance.

Qualifications

• Exceptional cleaning and service with extreme attention to detail.
• Enthusiasm and commitment to delivering best service in any situation.
• Able to work within a team.
• Professional and well-groomed appearance.
• Proven track record of high service levels under pressure.
• Excellent communication and customer service skills, both written and spoken.
• Understanding and willingness to contribute to a 24h operational schedule.

Responsibilities

• Provide the turn down service in time and according to the guest preferences.
• Support morning shift when arrival with the cleaning.
• Maintain cleaning equipment in good working condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
• Use the right cleaning chemicals on all surfaces as per standards and training given.
• Ensure service area is well stocked with necessary products and cleaned.
• Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action
• Report and lost property found in the rooms and adhere to Lost and Found policy.
• Perform all duties with care towards guests and utmost satisfaction.
• Respect guest privacy by being quiet and respectful in corridors and service area
• Maintain a clean and efficient 5 Star floor section in-line with Raffles standards/ LQA
• Be part of the daily line-up departmental meeting
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required including working in a different department or restaurant.

Job description

The Raffles London at The OWO is recruiting an Evening Housekeeping Attendant to deliver turn-down service and maintain guest rooms and corridors to five-star standards. You will collaborate with the night porter to ensure supplies and amenities are available, and you will uphold the Raffles values through courteous, discreet service.

This role requires meticulous cleaning, strong time management, and a professional appearance.