European IT Support Analyst - Desk-side & Remote

Tapestry, Inc.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Annual incentive

Employee discounts

Learning & development

Job summary

Tapestry, Inc. is seeking an IT Support Analyst to deliver high‑quality, hands-on IT support for our European corporate offices.

You will troubleshoot hardware, software, and connectivity issues across Windows and macOS devices, acting as a first point of contact with employees across multiple locations. You will manage end-user support tickets, liaise with global IT teams and third‑party providers, and contribute to improving IT service delivery and the employee experience.

Qualifications

• Experience in IT support/service desk or similar customer-facing tech role.
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Responsibilities

• Provide desk-side IT support for Windows/Mac devices across Europe, remotely and in person.
• Take ownership of tickets from initial triage to resolution, updating users regularly.
• Coordinate with global IT teams and third-party providers to resolve incidents.

Skills

IT support

Customer service

Windows 11

macOS

Microsoft 365

Intune

Active Directory

TCP/IP

Wi-Fi networks

AI tools

Team collaboration

Tools

ServiceNow

Entra ID / Azure AD

Cisco/Fortinet

Microsoft Teams

Zoom Phone

Job description

Tapestry, Inc. is seeking an IT Support Analyst to deliver high‑quality, hands-on IT support for our European corporate offices.

You will troubleshoot hardware, software, and connectivity issues across Windows and macOS devices, acting as a first point of contact with employees across multiple locations. You will manage end-user support tickets, liaise with global IT teams and third‑party providers, and contribute to improving IT service delivery and the employee experience.