Europe Banking Ops Lead — SWIFT & Payments

Wise; England; On-site; GBP 89,000 - 127,000; Full time

Job summary

Wise in the United Kingdom is seeking a regional Banking Operations leader to own the strategy, build a capable team and stay hands-on with key banking partners to ensure high standards of service and reliability.

You will monitor performance with data, set priorities, lead complex investigations, and drive improvements in partner performance, SLAs and cost control. This role also shapes cross-functional roadmaps with Product, Engineering and Payops, delivering measurable impact.

Qualifications

• Typically 6+ years of relevant experience, including 2+ years of people management.
• Banking and payments expertise, cross-border payment flows and banking partners.
• Data analysis and storytelling using SQL and BI tools.
• Strong leadership and stakeholder communication abilities.

Responsibilities

• Set direction and resources for regional Banking Operations strategy with OKRs.
• Co‑lead the global Banking Operations operating model with cross‑regional priorities.
• Build a strong, independent team through hiring, onboarding and development.
• Own critical partners and escalations, leading investigations and incident recovery.
• Improve partner performance using data and health assessments.
• Influence roadmaps and launches as regional expert for Banking Operations.
• Build scalable ways of working with dashboards, playbooks and reporting.
• Manage risk and partner costs ensuring compliance and cost control.
• Use technology and AI effectively with safeguards and measurable benefits.

Skills

People leadership

Data analysis

SQL

BI tools

Stakeholder communication

Technical understanding

Tools

SWIFT

APIs

Job description

Wise in the United Kingdom is seeking a regional Banking Operations leader to own the strategy, build a capable team and stay hands-on with key banking partners to ensure high standards of service and reliability.

You will monitor performance with data, set priorities, lead complex investigations, and drive improvements in partner performance, SLAs and cost control. This role also shapes cross-functional roadmaps with Product, Engineering and Payops, delivering measurable impact.