EUC Manager

Dynamic Search Solutions; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced EUC & VDI Manager to lead a team in delivering enterprise-grade End User Computing solutions. This managerial role involves overseeing project delivery, support operations, and ensuring high service quality across Citrix and VMware platforms. Ideal candidates will have strong technical expertise, proven leadership skills, and a commitment to continuous improvement.

Qualifications

• Proven experience in managing technical teams.
• Strong experience in designing and supporting Citrix and/or VMware VDI solutions.
• Experience in large-scale enterprise environments.

Responsibilities

• Lead and manage a blended team of support and delivery engineers.
• Own the planning, design, and delivery of EUC solutions.
• Oversee day-to-day support operations and ensure SLAs are met.

Skills

Team Leadership

EUC Expertise

Customer Focus

Strong Communication

Job description

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Dynamic Search Solutions provided pay range

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Base pay range

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Practice Lead @ Dynamic Search | Partnering with the best network service providers in Europe to build amazing teams with leading edge technology

EUC & VDI Manager – Lead Team Delivery of Enterprise-Grade End User Computing Solutions

Location: Hybrid – London or Cheshire (2 days in-office)

Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and VMware platforms.

The Role

We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.

Key Responsibilities

• Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture.
• Provide mentorship, conduct performance reviews, and support professional development across the team.
• Delivery Oversight
• Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies.
• Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
• Support Management
• Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling.
• Ensure SLAs are met and service quality remains high across all EUC platforms.
• Stakeholder Collaboration
• Act as the key contact between the EUC team and IT/business stakeholders.
• Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
• Technical Direction & Continuous Improvement
• Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies.
• Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
• Resource & Project Coordination
• Manage resource allocation across support and project work.
• Support budget planning and ensure timely, cost-effective delivery of initiatives.

About You

• Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
• EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Horizon View, XenDesktop).
• Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
• Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
• Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
• Desirable: Experience with Azure or hybrid cloud EUC models.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Consulting

• Industries

  IT Services and IT Consulting and IT System Operations and Maintenance

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