EUC Engineer (MacOS)

Shaw Daniels Solutions; United Kingdom; Remote; GBP 42,000 - 68,000; Full time

Job summary

Shaw Daniels Solutions is seeking an experienced Mac platform specialist to own and support the enterprise Mac estate in a fully remote role with occasional UK travel. You will manage macOS devices via Microsoft Intune, plan upgrades to CE+ standards, and ensure secure, documented configurations across users and suppliers.

You will troubleshoot incidents, coordinate with security, architecture and service teams, and contribute to continuous service improvements through automation and clear user

Qualifications

• Significant hands-on experience supporting macOS in an enterprise environment.
• Practical Intune experience across Mac and mobile device management, application deployment and policy enforcement.
• Strong troubleshooting and decision-making skills, including escalated incident coordination.
• Knowledge of Azure AD / Entra ID, Active Directory integration and Mac identity or access dependencies.
• Ability to explain complex technical topics clearly to non-technical users and stakeholders.
• Mac application packaging and experience with Apple Business Manager.
• UK Security Clearance eligibility/holding as required.
• PowerShell or other scripting and automation experience.
• Experience using Tenable and managing vulnerabilities against CE+ standards.
• Understanding of ITIL/ITSM practices and incident or root cause reporting.
• Relevant Intune, Microsoft, Apple, Agile or ITIL certification.
• Experience configuring and managing devices using Jamf for assessing/planning future service improvements (we currently do not use Jamf)

Responsibilities

• Administer macOS devices through Microsoft Intune including enrolment, configuration profiles, compliance policies, application deployment and user assignment.
• Plan and deliver macOS upgrades, maintain minimum OS (to Cyber Essentials Plus standards) and build requirements, and keep enrolment and user guidance current after major releases.
• Manage Mac application packaging, updates and remote settings, using scripting and automation where appropriate.
• Triage and resolve Mac incidents and requests, including enrolment, password recovery, VPN/access issues, application faults and device rebuilds or wipes.
• Review vulnerability reporting, remediation to Cyber Essentials Plus standards, and work with Security, Architecture, Identity, Service Management and suppliers on risks and changes.
• Maintain technical and user documentation, contribute to root cause analysis, and identify service improvements with clear business and user value.
• Follow ITIL/ITSM controls for incident, problem and change management, meet agreed service levels, and support out‑of‑hours activity when required.

Skills

macOS enterprise support

Microsoft Intune (Mac)

Troubleshooting & incident management

Azure AD / Entra ID integration

Clear communication to non-technical

Apple Business Manager

PowerShell scripting

Tenable vulnerability management

ITIL / ITSM practices

Certifications (Intune, Microsoft, IT)

Jamf (experience)

Job description

Location: Fully Remote - Flexibility for occasional UK travel

Role

Own and support the day-to-day management of the enterprise Mac estate, ensuring devices remain secure, compliant, reliable and well documented. The role combines hands‑on macOS and Intune administration with incident resolution, service improvement and clear engagement with users, suppliers and technical teams.

Key responsibilities

• Administer macOS devices through Microsoft Intune including enrolment, configuration profiles, compliance policies, application deployment and user assignment.
• Plan and deliver macOS upgrades, maintain minimum OS (to Cyber Essentials Plus standards) and build requirements, and keep enrolment and user guidance current after major releases.
• Manage Mac application packaging, updates and remote settings, using scripting and automation where appropriate.
• Triage and resolve Mac incidents and requests, including enrolment, password recovery, VPN/access issues, application faults and device rebuilds or wipes.
• Review vulnerability reporting, remediation to Cyber Essentials Plus standards, and work with Security, Architecture, Identity, Service Management and suppliers on risks and changes.
• Maintain technical and user documentation, contribute to root cause analysis, and identify service improvements with clear business and user value.
• Follow ITIL/ITSM controls for incident, problem and change management, meet agreed service levels, and support out‑of‑hours activity when required.

Experience and capabilities

• Significant hands‑on experience supporting macOS in an enterprise environment.
• Practical Intune experience across Mac and mobile device management, application deployment and policy enforcement.
• Strong troubleshooting and decision‑making skills, including escalated incident coordination.
• Knowledge of Azure AD / Entra ID, Active Directory integration and Mac identity or access dependencies.
• Ability to explain complex technical topics clearly to non‑technical users and stakeholders.
• Mac application packaging and experience with Apple Business Manager.
• UK Security Clearance eligibility/holding as required.
• PowerShell or other scripting and automation experience.
• Experience using Tenable and managing vulnerabilities against CE+ standards.
• Understanding of ITIL/ITSM practices and incident or root cause reporting.
• Relevant Intune, Microsoft, Apple, Agile or ITIL certification.
• Experience configuring and managing devices using Jamf for assessing/planning future service improvements (we currently do not use Jamf)

Personal attributes

• Technically curious, customer‑focused and collaborative. Able to work independently in a hybrid environment, learn emerging technology quickly, challenge constructively, and balance innovation with security, architecture and operational governance.