EUC Engineer

La Fosse Associates; England; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading company is seeking a skilled EUC Engineer to support and enhance its IT infrastructure. This fully remote position involves managing user support, incident resolution, and maintaining efficient deployment processes. The ideal candidate will have proven experience in Microsoft technologies and managing large-scale environments.

Qualifications

• 5+ years experience with Microsoft Desktop Operating Systems.
• 5+ years in device management using Entra ID and Intune/SCCM.
• 5+ years experience in Powershell scripting for large user bases.

Responsibilities

• Providing EUC support across the business.
• Handling incident management and service requests.
• Supporting a multi-site environment and managing infrastructure.

Skills

Microsoft Desktop Operating Systems

Device Management

Powershell Scripting

EUC Workloads Management

O365 Support

EUC Hardware Support

Job description

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Role : EUC Engineer
Location : Fully remote
Salary : Up to £45,000+ Benefits

The position:

• To support and develop a reliable, resilient infrastructure to meet current and future business needs
• Delivering IT Infrastructure Services and Support
• Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business

Responsibilities:

• Providing EUC support and management across the business
• Incident management and service request delivery in line with IT department SLAs
• Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA
• Supporting a multi site environment including associated infrastructure
• L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender
• Be a confident powershell user.
• Problem management, including root cause analysis and pro-active identification of EUC risks and issues
• Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies
• Implementing changes in line with the IT change management process and CAB
• Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date.
• Assisting with Project implementations.

Skills required:

• Proven experience to L3 on Microsoft Desktop Operating Systems – 5 Years + experience – Essential
• Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling – 5 Years + experience – Essential
• Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) – 5 Years + experience – Essential
• L3 experience of managing and maintaining EUC workloads using Active Directory/GPO – 5 Years + experience – Essential
• Advanced knowledge and experience supporting O365 – Essential – 5 Years + experience – Essential
• Practical experience supporting and maintaining EUC Hardware (Dell, HP) – Essential

You will also need to have supported an environment of atleast 5,000 users.