EUC Engineer

Hachette UK Limited; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

28 annual leave days

Private medical insurance

Generous pension schemes

Rent deposit loans

2 community days per year

Summer hours

Retail discounts through Hachette

Cycle to Work scheme

Eye care vouchers

Training library

Mentoring program

Up to 70% off book purchases

Employee networks

Job summary

Hachette UK is seeking an experienced EUC Engineer to manage end-user computing across our UK offices. You will balance multiple workstreams, implement and maintain AD/Azure/365/SCCM/Intune, and keep documentation up to date.

The role involves collaboration with IT and business stakeholders, ownership of projects, and strong problem-solving in a hybrid environment at the Didcot office with some travel.

Qualifications

• Advanced knowledge of Microsoft Active Directory, Azure, Microsoft 365, SCCM and Intune.
• Microsoft Associate or Expert certification is preferred.
• JAMF accreditation or equivalent hands-on experience.

Responsibilities

• Maintain Microsoft services and Mac estate in line with security policies.
• Own EUC projects from requirements to post-implementation review.
• Coordinate with vendors and internal teams to deliver IT services.
• Provide strong customer service and act as escalation point for EUC issues.

Skills

Active Directory

Azure

Microsoft 365

SCCM

Intune

JAMF

IT Project Management

Stakeholder Management

Education

Microsoft Associate or Expert certification

Tools

Zoom

Dropbox

DocuSign

Adobe

Job description

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 12 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, Bookouture and Dialogue Books. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

This role, sitting within the EUC team, has a lot of variety to it. EUC Engineers are expected to balance a number of different work and project streams and have a number of different elements to it, from looking into issues and escalations to identifying project risks and recommending practical solutions - no day is ever the same.

• Maintain and manage Microsoft services, including Active Directory, Entra ID, SCCM, Intune and Microsoft 365, ensuring these services operate securely and effectively in line with cybersecurity best practice.
• Maintain our Mac estate using JAMF services.
• Maintain high levels of compliance across our end-user estate in line with our security policies.
• Take end-to-end ownership of EUC projects and technical workstreams, driving delivery from initial requirements and planning through to implementation, handover and post-implementation review. Manage actions, risks, dependencies and timelines, ensuring successful delivery and clear accountability.
• Act as a trusted point of contact for key stakeholders across IT and the wider business, translating business requirements into practical technical solutions and ensuring progress, risks and decisions are communicated clearly.
• Troubleshoot technical issues relating to end-user computing across both hardware and software, proactively addressing challenges to minimise downtime and improve the user experience.
• Develop, update and maintain comprehensive technical documentation, including user guides, process documentation and training materials, ensuring information is accurate and kept up to date.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure effective delivery of IT services.
• Provide exceptional customer service and support to employees regarding EUC-related issues, acting as a point of escalation where required.
• Maintain Hachette's identity and access management platforms to enable effective automation of starter, leaver and mover processes.
• Implement, maintain and administer a variety of SaaS solutions as required, including Zoom, Dropbox, DocuSign and Adobe.

There may be some travel required to our National Offices during projects.

Who we are looking for

The ideal candidate will bring a wealth of technical expertise and will enjoy problem-solving and troubleshooting. They will also have strong stakeholder management and leadership skills, both when working collaboratively within the team and the broader IT Team, and in cross-functional project meetings, when representing IT, and on occasion deputising for the Team Lead.

Some key requirements for the role include;

• Advanced knowledge of Microsoft Active Directory, Azure, Microsoft 365, SCCM and Intune, with hands‑on experience in these technologies.
• Microsoft Associate or Expert certification is preferred.
• JAMF accreditation or equivalent hands‑on experience.
• Experience of owning or leading technical projects or workstreams, coordinating delivery across multiple teams and third‑party suppliers.
• A strong sense of ownership and accountability, with the confidence to take responsibility for work and see it through to completion.
• Able to balance operational responsibilities with project delivery and manage competing priorities effectively.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our Didcot office with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit