EUAU Logistics and Customer Service Project Lead

TN United Kingdom; Uxbridge; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Logistics and Customer Service Project Lead to enhance processes and capabilities across the EUAU region. This role focuses on delivering transformation in logistics and customer service, ensuring a profitable and sustainable supply chain. You will champion initiatives that drive cost efficiencies while collaborating with diverse teams and stakeholders. If you are a strategic thinker with strong analytical skills and a passion for logistics, this opportunity allows you to make a significant impact in a dynamic environment.

Benefits

Flexible work culture

Competitive package with benefits

Certified Great Place to Work

Qualifications

• Graduate caliber ideally in Logistics or Supply Chain.
• Proven experience in physical logistics and understanding of 3PL.
• Excellent analytical and budgeting skills.

Responsibilities

• Lead initiatives to improve cost efficiencies across EUAU.
• Develop logistics reporting and analysis capabilities.
• Maintain relationships with key internal and external stakeholders.

Skills

Logistics Management

Supply Chain Understanding

Analytical Skills

Budgeting Skills

Interpersonal Skills

Data Literacy

Education

Logistics/Supply Chain Graduate

Tools

SAP

Excel

Job description

Social network you want to login/join with:

EUAU Logistics and Customer Service Project Lead, Uxbridge

col-narrow-left

Client:

General Mills

Location:

Uxbridge, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3103e8e2102f

Job Views:

16

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future.

What your role is

Key Objectives

The key objective of the role is to improve the processes, capabilities and deliver transformation across Logistics and Customer Services in EUAU, ensuring development of the core regional capabilities and digitalisation whilst delivering excellent performance and HMM delivery. A key focus will be reducing our Cost To Serve across the region to deliver a more profitable and sustainable supply chain through ideation and execution of projects. This will be achieved through project management to realise significant transformation in the RTM, contract management, operational tools, reporting and systems that are used across the region.

Key Responsibilities

• Develop Cost-to-serve capability to enable logistics reporting and analysis leading to HMM Initiatives.
• Individually identify and lead HMM initiatives realising cost efficiencies across EUAU.
• Key input into month end process ensuring system accurate financials and HMM assumptions.
• Champion for UKI and EUAU Sustainability reporting and improvement projects
• Implementation of EUAU order-to-cash strategy and lead on key EUAU initiatives on the Customer service capability road map, linking in the with the markets to ensure standardisation and continued improvement.
• Support the Cost-to-serve reporting capability to enable logistics reporting at customer and SKU level leading to Cost-to-serve analysis and customer behaviour initiatives.
• Maintain effective communication and relationships with key internal stakeholders including Sales, Finance, Supply Chain teams and with key external partners including 3rd party service providers, Plants, Carriers and Customers.
• Maintain effective communication and relationships with key internal stakeholders including GIC, D&T, EUAU Supply Chain teams, Centre of Excellence and with key external partners including suppliers.

The role will require some UKI and European travel.

What you will bring to the team

Skills / Experience

• Graduate caliber – ideally Logistics / Supply Chain graduate;
• Proven experience of physical logistics;Understanding of 3PL business environment – commercial environment, operating culture.
• Commercially astute;Industry awareness;Numerical - any previous budgeting skills will be an advantageUnderstanding of what drives cost in a supply chain.Retail exposure an advantage
• PC and systems literate e.g. SAP; Excel;
• Excellent analytical skills. Previous experience of reporting and analyzing costs

Required: Work Attributes/Qualities

• Broad thinking – ability to think beyond own area of responsibility.
• Adaptability – ability to switch from day to day issues management to strategic thinking, ability to understand/adjust to the world of 3PLs and corporate HO.
• Strong interpersonal & influencing skills.
• Ability to work x-functionally and as part of a team.
• Data literate, structured thinker.
• Systems literate.
• Strong communications skills.

What you get from us

• A Certified Great Place to Work, Certified Best UK Workplace and Best Workplace for Wellbeing & Women
• Flexible and employee-focused work culture
• Competitive package with benefits

At General Mills, we are committed to recruiting ,retaining, developing, and advancing an inclusive workforce that reflects the diversity of the consumers and communities we serve globally. Come and be part of our team's journey. Hungry to Shape the Future.