EU Supply Chain Manager

ZipRecruiter; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a dynamic EU Supply Chain Manager to drive operations in London. This role involves overseeing logistics, warehousing, and customer service to ensure seamless operations and support sales growth. The ideal candidate will have extensive experience in operations management, a strong leadership mindset, and the ability to manage teams across various functions. Join a forward-thinking organization that values innovation and customer satisfaction, and make a significant impact on their supply chain processes.

Qualifications

• 8-12 years of experience in operations management in supply chain and logistics.
• Proven leadership in managing small teams effectively.

Responsibilities

• Lead operations including demand planning, warehousing, and logistics.
• Collaborate with teams across Europe for efficient supply chain management.

Skills

Operations Management

Supply Chain Management

Logistics Coordination

Customer Support Leadership

Inventory Management

Fluency in English

Fluency in Chinese

Job description

Job Description

Leon Cycle is an e-bike business established in Germany in 2014, with operations in over 10 countries across Europe, North America, and APAC. We offer a range of e-bike models, including mountain bikes, folding e-bikes, trekking e-bikes, and step-through e-bikes. Our products are sold through our online website, E-Commerce platforms, dealers, and retail stores worldwide.

As part of our growth and expansion, we are seeking a EU Supply Chain Manager in London. The role includes:

1. Managing and leading Leon Cycle's operations, including demand planning, warehousing, logistics, and after-sales customer service.
2. Collaborating with Business Development and Retail Managers across Europe to ensure efficient supply chain, logistics, and warehouse operations to support sales growth.
3. Coordinating with our team in Suzhou, China, to monitor incoming stocks and inventory, optimize warehouse space, and maintain accurate inventory counts. Leading a team of warehouse/logistics specialists if needed.
4. Building, mentoring, and leading a team of after-sales customer support staff to handle B2B (dealer inquiries) and B2C (online inquiries), ensuring 5-star customer ratings.
5. Establishing SOPs and protocols for the Customer Support team.
6. Managing technicians and inventory returns, and reporting critical issues on a weekly and monthly basis to the CEO.
7. Handling other ad hoc operations duties related to supply chain as required.

The ideal candidate should have:

• 8-12 years of operations management experience in supply chain, logistics, warehouse, and after-sales support.
• Experience working in retail, trading, or E-Commerce sectors.
• Proven leadership of a team of 2-3 staff.
• Fluency in English and Chinese.
• Ability to build, manage, and direct operational teams across warehouse, logistics, and customer support.
• A strong leadership mindset with hands-on capability to handle daily operations.
• Experience in small to mid-sized businesses with multi-tasking responsibilities.