EU Client Support Specialist — Hybrid (London)

Carta, Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Carta, Inc. is seeking a proactive European Support Specialist to handle inbound emails from Carta’s European client base. You will serve as the primary contact, communicating with executives, law firms, investors, and board members, and work to resolve inquiries efficiently.

You will build strong relationships, provide timely frontline support, and engage with product teams to drive improvements. The role requires three days per week in the London office and a strong customer-service mindset.

Qualifications

• Demonstrated experience providing customer support in a fast-paced environment.
• Excellent written and verbal English communication.
• Ability to manage multiple cases and build strong client relationships.

Responsibilities

• Build strong customer relationships with customers while providing excellent customer support
• Provide timely and accurate front-line support for all customers that your support segment services
• Proactively follow-up with your clients and stay actively engaged from the day a case is opened
• Proactively review customer case data to identify where customers can improve competency
• Ensure proper adherence to SLAs across all channels
• Prepare, schedule, and conduct case review meetings and trainings with assigned customers
• Participate in product improvement by collaborating with product teams
• Maintain alignment with Support leadership goals
• Collect feedback on support cases to Improve product functionality
• Become an expert in our security and escalation practices
• This role requires 3 days a week in our London based office

Skills

Customer support

English fluency

Communication skills

Relationship building

Problem solving

Organizational skills

Learning quickly

Diplomacy under pressure

Job description

Carta, Inc. is seeking a proactive European Support Specialist to handle inbound emails from Carta’s European client base. You will serve as the primary contact, communicating with executives, law firms, investors, and board members, and work to resolve inquiries efficiently.

You will build strong relationships, provide timely frontline support, and engage with product teams to drive improvements. The role requires three days per week in the London office and a strong customer-service mindset.