ETD/OTC Client Services Manager - AVP

Citi; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Client Services Manager to oversee a portfolio of high-profile global clients in the Futures Derivatives Client franchise. This role involves managing the complete trade lifecycle for ETD and OTC products while ensuring compliance and risk management. The ideal candidate will possess strong communication skills and a background in client relationship management. Join this innovative firm to drive cross-departmental initiatives and enhance client experiences in a supportive and inclusive environment.

Benefits

Hybrid working model

Generous holiday allowance

Performance bonuses

Private medical insurance

Pension plans

Parental leave

Employee discounts

Development resources

Qualifications

• Relevant prior product experience in ETD/OTC Cleared products.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of clients across ETD/OTC Cleared lifecycle.
• Provide analysis and root cause for client issues.
• Drive cross-departmental and client initiatives.

Skills

Client Relationship Management

Communication Skills

ETD/OTC Product Knowledge

Analytical Skills

Education

Bachelor’s Degree or equivalent experience

Job description

Join to apply for the ETD/OTC Client Services Manager - AVP role at Citi.

The Client Service Manager is an intermediate level position that offers an opportunity to be part of the Futures Derivatives Client (FDC) franchise. The role involves managing a portfolio of high-profile global clients across ETD (Exchange-Traded Derivatives) and OTC (Over-the-Counter derivatives), covering the complete trade lifecycle, including cash, collateral, fees & commissions, and FX (foreign exchange) management. Regular reviews across client flow are essential.

Responsibilities include ensuring all queries are acknowledged, investigated, and resolved within expected timeframes in line with Citi policies. The role also involves providing analysis and root cause identification for client issues, chairing internal meetings across operations, technology, and the business to resolve and prevent recurring issues. You will be expected to be a thought leader, driving cross-departmental initiatives and client initiatives, while appropriately assessing risks and ensuring compliance with applicable laws, rules, and regulations.

What you will do:

1. Manage a portfolio of clients across Platinum and Non-Platinum FDC client base.
2. Manage the complete ETD/OTC Cleared lifecycle, including trade, cash, collateral, expiry management, and fees & communications.
3. Ensure all queries are acknowledged, investigated, and resolved within the expected timeframes according to Citi standards.
4. Provide analysis and root cause for client issues, chair internal meetings to resolve and prevent recurring problems.
5. Collaborate with Sales to understand client needs and provide an optimal client experience while minimizing operational risk.
6. Provide clients with clear updates regarding market events, delays, or technology issues. Perform monthly MIS to review client performance and prepare for meetings, leading discussions to grow relationships.
7. Participate in documenting business requirements, testing new processes, system rollouts, and UAT for strategic and regulatory initiatives.
8. Understand the product (ETD/OTC) and regulatory environment impacting the client portfolio, along with group procedures and Citi policies.
9. Drive cross-departmental and client initiatives as a thought leader.

What we require from you:

• Relevant prior product experience in ETD/OTC Cleared products.
• Strong written and verbal communication skills.
• Background in client relationship management is preferred.
• Bachelor’s Degree or equivalent experience is preferred.

This job description provides a high-level overview of the role. Other duties may be assigned as required.

What we offer:

We aim to have a positive impact on communities and prioritize our employees’ wellbeing with competitive benefits, including a hybrid working model, generous holiday allowance, performance bonuses, private medical insurance, pension plans, parental leave, employee discounts, and development resources.

Citi is committed to diversity and inclusion, ensuring a workplace where everyone can thrive.