Estore Fulfillment Coordinator — London Hub

Estée Lauder Companies; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Estée Lauder Companies' London hub seeks an Estore Fulfilment Coordinator to ensure accurate and timely online order fulfilment from the UK centre. You will process orders, pick-pack and dispatch, and manage inventory to keep stock aligned with PO records.

Reporting to the UK Online Fulfilment Manager and Online Trading Manager for brand.com, you will support customers by phone, resolve order issues, and coordinate with internal teams to handle high-volume periods with professionalism.

Qualifications

• Excellent organisational skills and the ability to multitask.
• Strong time management and attention to detail.
• Experience with Mac applications and Microsoft Office.
• Experience in ecommerce shipping software.
• Good communication and teamwork skills.
• Able to work in a busy, fast-paced environment.
• Passionate about delivering an exemplary customer experience.

Responsibilities

• Handle order processing and fulfilment for online orders.
• Pick, pack and label items according to packaging standards.
• Maintain accurate stock levels and update website quantities.
• Provide professional customer service by phone and resolve order issues.
• Coordinate with internal teams to manage peak periods.

Skills

Organisational skills

Multitasking

Time management

Attention to detail

Customer service

Communication

Teamwork

Independent after training

Fast-paced environment

Tools

Mac OS

Microsoft Office

E-commerce shipping software

Job description

Estée Lauder Companies' London hub seeks an Estore Fulfilment Coordinator to ensure accurate and timely online order fulfilment from the UK centre. You will process orders, pick-pack and dispatch, and manage inventory to keep stock aligned with PO records.

Reporting to the UK Online Fulfilment Manager and Online Trading Manager for brand.com, you will support customers by phone, resolve order issues, and coordinate with internal teams to handle high-volume periods with professionalism.