Estimator

Career Choices Dewis Gyrfa Ltd; Port Talbot; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunity

Pension

Training and development

22 days holiday + bank holidays

Job summary

Career Choices Dewis Gyrfa Ltd in Neath is recruiting an Estimator to join an established manufacturing business. This is a customer-focused role rather than a design-heavy position. You will be excellent on the telephone, understand customer requirements, and recommend the right product solution.

Some 2D AutoCAD experience is required to amend drawings. The role offers a salary up to £30,000 depending on experience, plus bonus opportunity, 22 days' holiday plus bank holidays, pension and

Qualifications

• Excellent telephone and customer communication skills.
• Experience in customer service, internal sales, estimating or sales support.
• Some 2D AutoCAD experience.
• Strong attention to detail and organisation.
• Confidence using IT and CRM systems.
• Willingness to learn the product range.

Responsibilities

• Handle customer enquiries by telephone and email
• Understand requirements and recommend suitable products
• Prepare and follow up quotations
• Make amendments to existing 2D AutoCAD drawings
• Build strong customer relationships and help convert enquiries into orders
• Develop an in-depth knowledge of the company's specialist product range
• Maintain accurate information using the CRM system
• Work closely with Sales, Production and other internal teams

Skills

Telephone skills

Customer communication

Sales support

2D AutoCAD

Attention to detail

CRM systems

Proactive attitude

Problem solving

Tools

AutoCAD

CRM software

Job description

Customer & Sales Support Location: Neath Salary: Up to £30,000 Depending on experience Hours: Monday-Thursday 9:00am-5:00pm, Friday 8:30am-4:30pm Permanent | Full Time We are recruiting an Estimator to join an established manufacturing business in Neath.

This is a customer-focused role rather than a design-heavy position.

We're looking for someone who is excellent on the telephone, enjoys understanding customer requirements and can recommend the right product solution.

You'll also need some 2D AutoCAD experience, as you'll make straightforward amendments to existing drawings when required.

You don't need to be a CAD Designer, the key is being comfortable using CAD alongside strong customer communication skills.

Responsibilities

• Handle customer enquiries by telephone and email
• Understand requirements and recommend suitable products
• Prepare and follow up quotations
• Make amendments to existing 2D AutoCAD drawings
• Build strong customer relationships and help convert enquiries into orders
• Develop an in-depth knowledge of the company's specialist product range
• Maintain accurate information using the CRM system
• Work closely with Sales, Production and other internal teams

What we're looking for

• Excellent telephone and customer communication skills
• Customer service, internal sales, estimating or sales support experience
• Some 2D AutoCAD experience

• essential Strong attention to detail and organisation
• Confidence using IT and CRM systems
• A proactive, customer-focused approach
• A genuine willingness to learn the product range in depth
• This role would particularly suit someone who enjoys speaking with customers and solving problems, rather than someone looking for a predominantly CAD/design-based position.

Salary up to £30,000 depending on experience, plus bonus opportunity, 22 days' holiday + bank holidays, pension and ongoing training and development.