Estates & Transport Customer Service Agent (Term-Time)

Haberdashers' Elstree Schools; Elstree; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prestigious UK independent school in Elstree is looking for a Customer Service Agent to provide frontline support for school transport enquiries. This role involves managing communications, coordinating staff bookings for transport, and delivering exceptional service in a busy school environment. Candidates should have excellent communication skills and a proactive approach to customer service. The position offers a competitive salary, private pension scheme, access to professional development opportunities, and many employee benefits, including on-site facilities and wellbeing initiatives.

Benefits

Salary up to £27,000

Private Pension Scheme

Life insurance cover

Employee Assistance Programme

Financial assistance for qualifications

Professional development training

Free lunch and refreshments

Onsite parking

Access to sports facilities

Wellbeing initiatives

Online GP service

Discounts and financial advice

Qualifications

• Experience in a customer-facing role.
• Ability to work independently and use initiative.
• Calm and patient in dealing with queries.

Responsibilities

• Act as the first point of contact for transport enquiries.
• Triage and resolve queries via various communication methods.
• Coordinate staff bookings and manage vehicle maintenance.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft Office

Problem-solving skills

Organisational skills

Job description

A prestigious UK independent school in Elstree is looking for a Customer Service Agent to provide frontline support for school transport enquiries. This role involves managing communications, coordinating staff bookings for transport, and delivering exceptional service in a busy school environment. Candidates should have excellent communication skills and a proactive approach to customer service. The position offers a competitive salary, private pension scheme, access to professional development opportunities, and many employee benefits, including on-site facilities and wellbeing initiatives.