Estates Services Support Team Operative

Peabody; Norwood Green; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Peabody is seeking an Estates Services Support Team Operative to help keep its estates and communal areas clean, safe and welcoming for residents. You will support frontline caretaking teams, undertake specialist cleaning, assist with improvements, and help maintain high standards across North West London and Southall.

The role requires good customer service, the ability to work independently and a willingness to undertake relevant training, including cleaning qualifications.

Competenze

• Commitment to delivering high cleanliness standards.
• Good customer service and ability to communicate with residents and colleagues.
• Ability to work independently with minimal supervision.
• Willingness to undertake relevant training including cleaning qualifications.
• Full UK driving licence.

Mansioni

• Keep Peabody estates, blocks and communal areas clean and free from litter.
• Support caretaking and gardening teams with bulk refuse removal.
• Carry out specialist cleaning activities including floor care and window cleaning.
• Assist with estate improvement programmes and address environmental issues.
• Conduct non-skilled emergency lighting and fire alarm testing.
• Operate and maintain cleaning equipment and machinery safely.
• Report repairs, vandalism, graffiti and health and safety concerns.
• Complete work records and manage equipment and vehicles.
• Provide holiday and sickness cover for colleagues.
• Support a responsive, customer-focused estates service.

Conoscenze

Customer service

Communication

Independent worker

Flexible attitude

Physical fitness

Strumenti

Cleaning equipment

Powered tools

Specialist machinery

Descrizione del lavoro

Are you passionate about delivering high standards, take pride in your work, and enjoy making a visible difference to local communities?

As an Estates Services Support Team Operative, you'll play a key role in supporting our frontline caretaking teams to ensure Peabody estates and communal areas remain clean, safe, well maintained and welcoming for residents.

Working across a designated patch, you'll undertake specialist cleaning tasks, support estate improvement initiatives, assist with bulk refuse and fly-tip removal, carry out non-skilled emergency lighting and fire alarm testing, and help maintain the high standards our residents expect. This is a varied, hands‑on role where no two days are the same and where your contribution has a direct impact on customer satisfaction and neighbourhood quality.

What you'll do

• Keep Peabody estates, blocks and communal areas clean, tidy and free from litter and graffiti
• Support caretaking and gardening teams with bulk refuse removal and disposal
• Carry out specialist cleaning activities including hard floor care, window cleaning, chute cleaning and prestige cleans
• Assist with estate improvement programmes and identify solutions to recurring environmental issues
• Conduct non-skilled emergency lighting and fire alarm testing to help meet statutory obligations
• Operate and maintain cleaning equipment, powered tools and specialist machinery safely
• Report communal repairs, vandalism, graffiti, tree maintenance requirements and health and safety concerns
• Complete work records accurately and maintain equipment, refuse systems and allocated vehicles
• Provide holiday and sickness cover for colleagues across the service
• Support the delivery of a responsive, customer-focused estates service that meets Peabody's high standards.

What you'll need

• A commitment to delivering excellent estate cleanliness standards
• Good customer service skills and the ability to communicate effectively with residents, customers and colleagues
• The ability to work independently and manage your workload with minimal supervision
• A proactive, flexible and team-focused approach
• Physical fitness and the ability to undertake manual outdoor work in varying weather conditions
• Basic literacy and numeracy skills
• A basic understanding of health and safety requirements within an estates environment
• A full and valid UK driving licence
• A willingness to undertake relevant training, including industry-recognised cleaning qualifications where required.

What success looks like

• Delivering high levels of customer satisfaction across your estates
• Achieving and maintaining Peabody's gold standard estate inspection scores
• Contributing to clean, safe and well‑maintained neighbourhoods that residents are proud to call home.

Please note: This role requires a basic DBS check. This job covers North West London and based in Southall