Estates Services Lead (Interim) - Grounds & Resident Care

Goodman Masson; Greater London; On-site; GBP 28,000 - 30,000; Part time

Job summary

Goodman Masson are partnering with a London social housing organisation to recruit an Interim Estates Services Officer. This hands-on role covers estate inspections, contractor monitoring, waste management, resident engagement and admin support, with a focus on delivering high standards across communal areas.

The successful candidate will be proactive, well-organised and comfortable working on-site and in an office, with strong customer service and a drive for continuous improvement.

Qualifications

• Strong organisational and administrative skills.
• Effective written and verbal communication with a resident-focused approach.
• Ability to manage competing priorities in a busy operational environment.
• Proactive, practical approach to resolving issues and maintaining service standards.
• Full, valid UK driving licence.

Responsibilities

• Contract Monitoring: support the coordination and monitoring of grounds maintenance, caretaking and waste management contractors, tracking service delivery and escalating performance concerns.
• Estate Inspections: carry out regular inspections of estates, blocks and communal areas to assess cleanliness, grounds maintenance and overall standards.
• Waste Management: monitor bulk waste collections, investigate fly-tipping and waste-related issues, and liaise with contractors to ensure timely resolution.
• Resident Engagement: respond to resident enquiries and complaints professionally, providing updates and supporting initiatives to improve estate standards and waste management.
• Service Improvement: identify recurring issues and opportunities to improve service delivery, contributing to estate management initiatives and resident engagement activities.
• Administration: maintain accurate records of inspections, contractor activity and resident communications, update databases, and raise purchase orders as required.
• Operational Support: assist with ad hoc estate management tasks, problem-solving and escalation of issues to the relevant management team.

Skills

Organisation

Communication

Customer service

Prioritising

Problem solving

Driving licence

Tools

Microsoft Office

Job description

Goodman Masson are partnering with a London social housing organisation to recruit an Interim Estates Services Officer. This hands-on role covers estate inspections, contractor monitoring, waste management, resident engagement and admin support, with a focus on delivering high standards across communal areas.

The successful candidate will be proactive, well-organised and comfortable working on-site and in an office, with strong customer service and a drive for continuous improvement.