Estates Manager - Occupier Accounts

CBRE UK; West Midlands; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Likely pension/benefits per CBRE

Job summary

CBRE is seeking an experienced estate manager to oversee client relationships and lead a delivery team. The role supports a CBRE occupier client across the Consumer & Manufacturing vertical, with focus on improving portfolio performance and efficiency.

Based in Birmingham or London, the candidate will manage reporting, data, and landlord/tenant liaison while ensuring high-quality service and adherence to contract service levels.

Qualifications

• Established track record in commercial estates management, ideally for occupiers.
• Experience handling complex estate issues and guiding junior staff.
• Strong client-facing and relationship-building abilities.
• Ability to prioritise and meet deadlines under pressure.

Responsibilities

• Deliver estate management services and reporting to the Estates Management Lead.
• Manage client relationships and liaise with landlords/tenants.
• Coordinate portfolio activities, inspections, and compliance tasks.
• Prepare and present client reports, invoices and lease information.
• Collaborate with CBRE teams on projects to improve portfolio performance.
• Assist with service delivery and playbooks updates.

Skills

Client relationship management

Team leadership

Contract management

Stakeholder communication

Organisational skills

Problem solving

Attention to detail

Education

MRICS qualification

Tools

Horizon

Property database

Job description

About the Role

We are looking for an experienced estate manager with an excellent track record and ability to manage client relationships and oversee and develop a team. It is a great opportunity to work with a CBRE occupier client always looking for ideas to improve portfolio performance and drive efficiencies. The role is within the Consumer & Manufacturing Vertical in Occupier Accounts, a key service line within Advisory & Transactions. The candidate will be focused on delivering the highest quality estate management service to the client. A team player, understanding clients' requirements and a strong commitment to providing a quality service are all essential attributes of the role. An ability to communicate with clients and colleagues at all levels is essential. The successful candidate will be responsible for delivery of estate management reporting to the Estates Management Lead. Day to day work will include dealing with all aspects of estate management including quality customer service, client reporting, database management, landlord/tenant liaison and finance issues all in accordance with the services and service levels required under the contract. This role can be based in Birmingham or London.

What You'll Do

• Carrying out all tasks in accordance with the contracted service levels and KPI's.
• Ensure that all data held for properties is up to date and accurate
• Management of a given portfolio to include:
• Accountability for investigating, tracking and resolving estate management issues
• Liaison/correspondence with the client and other stakeholders.
• Submitting and managing applications for landlord's consent for alterations and other consents where required, whether acting for landlord or tenants.
• Submitting request for client approval to proposed decisions or recommendations in accordance with the approval process.
• Being accountable for specific projects/client meetings
• Answering queries from Accounts Payable and Data Management teams to ensure accurate recording of lease information and charges
• All reporting to be delivered on time and in the correct format, in conjunction with other workstreams.
• Instruction of other professional colleagues within CBRE where required in relation to building surveying, dilapidation, planning issues, telecoms etc and assisting with delivery of service to the client.
• Contributing to updating and writing of Playbooks.
• Attend ad hoc site meetings where required

If required:

• Carry out property inspections to ensure landlord, tenant and building compliance and identify portfolio opportunities.
• The negotiation and completion of small lettings and low value rent reviews. Deal with lease renewals/regears where it is appropriate to do so.
• Develop relationships with the client and their stakeholders ensuring high satisfaction.
• Ability to step in when Estates Management Lead is unavailable/on leave
• Proactively identify areas for enhancing knowledge and technical skills that would benefit the team. The objective is to enable an ongoing programme of estates management improvement as well as the personal development of the team.
• Collaborating with other parts of the CBRE business to enable us to deliver a truly integrated solution to CBRE's clients.
• Proactively look for ways to drive efficiencies for CBRE.

What You'll Need

• Established track record in commercial estates management ideally acting for occupiers.
• Experienced in complex estate management issues and able to guide less experienced members of the team
• Client orientated, capable of adapting to a changing and demanding environment and work on own initiative
• Good organisational skills.
• Ability to work under time pressure and to meet deadlines while managing conflicting priorities.
• Ability to bring various teams and stakeholders together to resolve significant issues.
• Ability to prioritise.
• Strong communication skills.
• Very responsive to emails/enquiries.
• Experience in the use of Horizon or any other property database.
• MRICS qualification
• Clean driving licence

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.