Estates & Facilities Service Leader

Sanctuary Group; Canterbury; Hybrid; GBP 44,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave rising to 30

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary Group in Canterbury is seeking an Estates Service Manager to lead a 14-person team across grounds, cleaning, caretaking and compliance. The role sits in the Estates team and requires managing resources to meet Building Safety and compliance standards.

You will drive delivery, support engineers, and ensure statutory certifications are kept up to date, with responsibility for customer satisfaction and contract delivery. An ILM membership and a UK driving licence are required.

Qualifications

• ILM membership proof required at interview.
• Experience in building maintenance or facilities management.
• Ability to analyse and diagnose complex problems and implement solutions.
• Working knowledge of Health & Safety legislation.
• Full UK driving licence.

Responsibilities

• Lead frontline grounds, cleaning, and compliance team to meet statutory requirements.
• Monitor and review delivery by self and sub-contractors; maintain site schemes.
• Provide technical support to field engineers and improve efficiency while maintaining compliance.
• Review weekly engineers' paperwork and certifications for quality and risk mitigation.
• Respond to complaints and service breakdowns to meet contract standards.

Skills

Facilities management

Problem solving

Health & safety knowledge

Education

ILM membership (Institute of Leadership)

Job description

Sanctuary Group in Canterbury is seeking an Estates Service Manager to lead a 14-person team across grounds, cleaning, caretaking and compliance. The role sits in the Estates team and requires managing resources to meet Building Safety and compliance standards.

You will drive delivery, support engineers, and ensure statutory certifications are kept up to date, with responsibility for customer satisfaction and contract delivery. An ILM membership and a UK driving licence are required.