Estates & Facilities Officer

Soha Housing Limited; East Hagbourne; On-site; GBP 22,000 - 32,000; Full time

Job summary

Soha Housing is seeking an Estates Officer to support the Estates & Office Services Manager in delivering high-quality, resident-focused estate services across our stock. Role involves supervising grounds, cleaning, tree maintenance, fire risk actions, and estate developments, with responsibilities spanning contractor liaison, inspections, and complaint resolution.

Applicants should have housing sector experience, be proactive with excellent communication and IT skills, and hold a full driving

Qualifications

• Experience in housing sector, ideally estate services background.
• Proactive with keen eye for detail.
• Ability to establish good relationships with external partners and internal teams.
• Ability to prioritise effectively and work on own initiative.
• Excellent communication, numeracy and IT skills.
• Full driving licence and access to a vehicle.

Responsibilities

• Respond to estate-based enquiries (grounds, cleaning, window, tree maintenance) from residents, contractors and public.
• Carry out inspections of communal spaces and report on conditions.
• Monitor contractor performance and liaise to resolve issues quickly.
• Investigate and respond to complaints in a prompt, customer-focused manner.
• Manage misuse of internal areas, stores and external communal land; liaise with Neighbourhood teams and partners.
• Oversee abandoned vehicles process with authorities and residents until resolved.
• Assist with fire safety inspections and ensure compliance.
• Liaise with departments and stakeholders on estate improvements and new contracts.
• Support Estates Service Manager in day-to-day project work, including FRA actions and tree management; assist in plans and quotations for new developments.

Skills

Attention to detail

Communication

IT skills

Own initiative

Job description

Soha Housing is seeking an Estates Officer to support the Estates & Office Services Manager in delivering high-quality, resident-focused estate services across our stock. Role involves supervising grounds, cleaning, tree maintenance, fire risk actions, and estate developments, with responsibilities spanning contractor liaison, inspections, and complaint resolution.

Applicants should have housing sector experience, be proactive with excellent communication and IT skills, and hold a full driving