Estate Services Coordinator

City of London Corporation; Greater London; Hybrid; GBP 39,000 - 44,000; Full time

Job summary

The City of London Corporation is seeking an Estate Services Coordinator to support estate services across housing estates. You will monitor operational systems, generate performance reports, and ensure environments are safe, clean and well-maintained.

You will work with the Estate Services Manager, handle admin tasks, maintain records, and ensure timely delivery within SLAs and KPIs. DBS basic required; 35 hours weekly, 08:00-16:00, London weighting included.

Qualifications

• Strong digital and ICT skills including Excel for reporting.
• Experience maintaining accurate records and managing workloads.
• Ability to work independently and collaboratively within SLAs/KPIs.
• Knowledge of estate services legislation including health and safety, fire safety, COSHH.

Responsibilities

• Monitor and support operational systems (caretaking and inspection).
• Produce regular performance reports and track actions.
• Conduct research, data gathering and analysis for service improvement.
• Handle admin tasks: print/digital materials, stock orders, PO raising, meetings.

Skills

Digital skills

Excel reporting

Office proficiency

Communication skills

Interpersonal skills

Customer service

Independent work

Tools

Excel

Microsoft Office

Business systems

Job description

Department: Community & Children’s Services Department

Level of DBS required for this role: Basic

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No

Salary: £39,410 - £43,620 per annum inclusive of London Weighting

Hours of Work/Work Pattern: Monday to Friday, 8:00am - 4:00pm.

The City of London Corporation is looking for an Estate Services Coordinator to support the effective delivery of estate services across our housing estates. This is a key operational support role that will help ensure services are well organised, performance is monitored and residents benefit from safe, clean and well-maintained environments.

Working closely with the Estate Services Manager, you will monitor and support operational systems, including caretaking and inspection systems, and help colleagues use them consistently and accurately. You will produce regular performance reports, monitor inspection completion, assign and follow up actions, and escape delays or concerns where necessary. You will also undertake research, data gathering and analysis to support service improvement and management reporting.

The role includes a range of administrative responsibilities, such as preparing and circulating printed and digital materials, ordering stock, raising and receipting purchase orders, and attending regular meetings. You will organise and prioritise your own workload, support colleagues to meet agreed deadlines and provide a reliable, responsive and customer-focused service.

You will need strong digital and ICT skills, including confidence using Microsoft Excel for reporting, spreadsheet management and data manipulation, together with proficiency in Microsoft Office and business systems. You should have experience of maintaining accurate records, managing workloads and working within Service Level Agreements and Key Performance Indicators. Excellent communication, interpersonal and customer care skills are essential, along with the ability to work independently and collaboratively. Knowledge of relevant estate services legislation and regulations, including health and safety, fire safety and COSHH, is also required. The post is 35 hours per week, Monday to Friday, between 08:00 and 16:00, with a 60-minute lunch break.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check.

The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59pm on 9 October 2026.

Interviews - TBC

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

Because our roles are so varied, we don't have a 'one size fits all' policy for workplace attendance. How many days a week you'll be required to attend your workplace will depend on the requirements of your role. It's important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we're meeting our attendance needs.