Estate Services Coordinator

City of London Corporation; City Of London; On-site; GBP 29,000 - 36,000; Full time

Job summary

The City of London Corporation is seeking an Estate Services Coordinator to support the delivery of estate services across housing estates. You will monitor systems, generate performance reports and ensure environments are safe, clean, and well-maintained.

Working with the Estate Services Manager, you will manage data, inspect processes, and support service improvements while handling admin tasks such as orders and meetings. 35 hours weekly, 08:00–16:00, on site.

Qualifications

• Proficient in Excel for reporting and data manipulation.
• Strong ICT skills and proficiency in Microsoft Office and business systems.
• Excellent communication and customer care skills.
• Ability to work independently and collaboratively within SLAs and KPIs.

Responsibilities

• Monitor and support operational systems across housing estates.
• Produce regular performance reports and track inspections.
• Assign and follow up actions to ensure timely completion.
• Prepare and circulate admin materials; raise purchase orders.
• Organise workload to meet deadlines and provide reliable service.
• Support service improvement through data gathering and analysis.

Skills

Excel reporting

Spreadsheet management

Data manipulation

Microsoft Office

Customer care

Communication

Interpersonal skills

Job description

The City of London Corporation is looking for an Estate Services Coordinator to support the effective delivery of estate services across our housing estates. This is a key operational support role that will help ensure services are well organised, performance is monitored and residents benefit from safe, clean and well-maintained environments.

Working closely with the Estate Services Manager, you will monitor and support operational systems, including caretaking and inspection systems, and help colleagues use them consistently and accurately. You will produce regular performance reports, monitor inspection completion, assign and follow up actions, and escape delays or concerns where necessary. You will also undertake research, data gathering and analysis to support service improvement and management reporting.

The role includes a range of administrative responsibilities, such as preparing and circulating printed and digital materials, ordering stock, raising and receipting purchase orders, and attending regular meetings. You will organise and prioritise your own workload, support colleagues to meet agreed deadlines and provide a reliable, responsive and customer-focused service.

You will need strong digital and ICT skills, including confidence using Microsoft Excel for reporting, spreadsheet management and data manipulation, together with proficiency in Microsoft Office and business systems. You should have experience of maintaining accurate records, managing workloads and working within Service Level Agreements and Key Performance Indicators. Excellent communication, interpersonal and customer care skills are essential, along with the ability to work independently and collaboratively. Knowledge of relevant estate services legislation and regulations, including health and safety, fire safety and COSHH, is also required. The post is 35 hours per week, Monday to Friday, between 08:00 and 16:00, with a 60-minute lunch break., This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check.