Contract Manager- Scotland/Northeast

Bauer Media Outdoor UK; Gateshead; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Salary of up to £36,000 DOE

Company vehicle or car allowance

Annual performance-related bonus

Flexible working

25 paid holidays plus bank holidays

Company pension scheme

Healthcare cash plan

Life insurance and group income protection

Cycle-to-work scheme

Travel/season ticket loans

Job summary

A leading media company in Gateshead is seeking an Estate Manager to build and maintain relationships with landlords and oversee the delivery of construction projects across multiple contracts. The role involves monitoring project progress, supporting construction teams, and ensuring contractual commitments are met. The ideal candidate will have strong negotiation skills, experience in customer relationship management, and a proactive approach to work. Benefits include a competitive salary, company vehicle, and flexible working.

Qualifications

• Experience of customer relationship management, preferably with local authorities.
• Strong negotiation skills and good commercial acumen.
• Highly organized with a proactive approach.
• Exceptional communication skills and teamwork ability.
• System knowledge, including Excel and Word.

Responsibilities

• Build and maintain relationships with landlords to ensure contractual requirements.
• Support Construction Management with site surveys and project tracking.
• Identify and recommend solutions for contract delivery issues.
• Drive new sales opportunities and ensure data accuracy.

Skills

Customer relationship management

Negotiation skills

Commercial acumen

Organizational skills

Communication skills

Teamwork

Excel

Word

Full UK driving licence

Job description

Job Overview

As the Estate Manager you will build and maintain excellent relationships with all landlords (private or local authority across multiple formats) to ensure delivery of agreed contractual requirements and company priorities. You will know and understand your customer's needs and requirements, and you will collaboratively ‘own' the relationship with them, including the processing of new orders and communicating their delivery. You will support and collaborate with the Construction Management team to ensure builds are delivered on time, to specification, and within budget. This includes overseeing site surveys, tracking progress, monitoring contractor performance and maintaining accurate site and project data. You will help ensure that construction delivery aligns with contract terms and operational SLAs, escalating any risks or issues where necessary. Working alongside the Portfolio Partnership Manager you will create a strong team, enlisting support from the appropriate Operations & Construction Managers where needed. The role will cover 30 contracts in a geographical area in Scotland and the Northeast of England including but not limited to Aberdeen, Glasgow, Newcastle, and Sunderland and can be based at our Cumbernauld or Gateshead office. Please note there is travel involved in this role as and when needed.

Key Accountabilities

• Be fully aware of all contractual requirements within their areas of responsibility, including operational SLAs.
• Monitor and provide feedback to agreed standards and requirements.
• Identify any potential problems with contract delivery and recommend solutions in collaboration with local Operations Manager or the Head of Delivery.
• Support the Construction Management team with the build process, including site surveys, contractor liaison, installation readiness, and remedial actions as required.
• Review and make recommendations to the relevant Partnership Manager on specific contractual and/or estate requirements that fully maximise the profitability of any given contract.
• Build great relationships and ensure contractual commitments are delivered.
• Drive new choice sales opportunities.
• Ensure all site and project data held on company systems is accurate and complete, tracking site status, build specifications, and contract compliance.

Qualifications

• Experience of customer relationship management (having worked with or in Local Authorities would be nice to have).
• Strong negotiation skills.
• Good commercial acumen.
• Highly organised with a proactive approach to your work.
• Exceptional communication skills.
• Foster a collaborative teamwork approach.
• System knowledge, Excel, Word, and ability to learn internal systems.
• Full UK driving licence.

Benefits

• Salary of up to £32,000-£36,000 DOE.
• Company vehicle or car allowance.
• Annual performance‑related bonus.
• Flexible working.
• 25 paid holidays plus bank holidays.
• Company pension scheme paid up to 8%.
• Healthcare cash plan.
• Life insurance and group income protection scheme.
• Cycle-to-work scheme.
• Travel/season ticket loans and discounts across retailers.
• Social events.

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out‑of‑home media, we'd love to hear from you.