Estate Manager - Aspect Estate Management · London ·

Encoreestates; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent company is seeking an Estate Manager to oversee a luxurious portfolio in London. This role entails financial management and exceptional customer service, ideal for a proactive individual with significant management experience. Join a team committed to excellence and innovation within a hybrid working model.

Qualifications

• 5+ years of relevant management experience in estate or property management.
• Strong financial acumen, including budget management.
• Excellent interpersonal skills focused on customer satisfaction.

Responsibilities

• Ensure cyclical tasks and reactive works are completed on time.
• Prepare and manage annual budgets and monitor income.
• Maintain strong client relationships and resolve inquiries.

Skills

Financial oversight

Maintenance coordination

Client relationship management

Customer satisfaction

Communication

Education

Degree or equivalent education

TPI Part 1 certification

Job description

At Aspect, part of the Encore Property Management Group, we’re not just managing properties – we’re building communities and transforming living spaces across the UK! As a key part of the Encore Estate Management family, Aspect brings together passionate people and industry expertise to deliver exceptional service to our residents and clients.

Why Join Aspect?

We believe in the power of brilliant people who care deeply about what they do. When you join Aspect, you’re not just joining a company – you’re becoming part of a team that thrives on excellence, innovation, and a shared commitment to making a difference.

We’re looking for a proactive and experienced Estate Manager to oversee a diverse portfolio of high-end residential estates—primarily luxurious mansions across London. This key role offers the opportunity to demonstrate your strengths in financial oversight, maintenance coordination, and client relationship management, while delivering outstanding customer service to our clients.

What You’ll Do:

• Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
• Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
• Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
• Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.

What You’ll Bring:

• A degree or equivalent education, with TPI Part 1 certification essential.
• 5+ years of relevant management experience, ideally in estate or property management or surveying.
• Strong financial acumen, including budget management and cost control.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Why Join Us?

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days from home.