Estate Management Performance Manager

Buckinghamshire Council; Aylesbury; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Costco membership

Gym membership

Travel discounts

Flexible working

Employee Assistance Programme

Job summary

Buckinghamshire Council is seeking an Estate Management Performance Manager to lead the Estate Management Performance Team, driving improvements through process mapping, standardisation and data-led insights. You will support the Estate Strategy and Corporate Landlord Model, enhancing customer service and ensuring well-governed policies across Estate Management.

This role requires collaboration with IT Services and stakeholders, delivering robust reporting and insights to inform decisions,

Responsibilities

• Take ownership and accountability for delivery of systems projects across Estate Management (CAFM systems, CAD & BIM), define scope, objectives and deliverables with stakeholders and IT Services.
• Review, rationalise, develop and support the wide range of systems and processes across Estate Management, ensuring alignment with the wider corporate systems architecture.
• Lead the implementation of systems, ensuring managers are adequately resourced and supported to enable successful delivery.
• Act as custodian of Estate Management systems, maintaining a clearly mapped architecture and serving as the expert client liaison with IT Services.
• Oversee management and maintenance of all customer and stakeholder interfaces, including liaising with Helpdesk, Estate Management website and digital query platforms.
• Establish mechanisms to gather customer feedback and translate insights into actionable service improvements.
• Provide robust reporting and performance data to support managers in identifying issues, bottlenecks and service improvements.
• Embed a strong customer-focused culture across all support functions.
• Develop and implement a resource allocation strategy to support managers in optimising deployment of resources.
• Lead the provision of high-quality management information to inform decision-making, demonstrate compliance and meet statutory requirements.

Job description

We’re looking for an Estate Management Performance Manager to lead the delivery of a professional, integrated business support function that underpins Estate Management operations and strategic objectives.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

You’ll join our Communities Directorate within Corporate Property & Assets (Estate Management), supporting the effective management and compliance of a diverse and complex property portfolio. Our work enables vital public services to operate safely and efficiently, so what we do makes a real difference every day.

About the role

As Estate Management Performance Manager, you’ll lead the Estate Management Performance Team to drive continuous improvement through robust process mapping, standardisation and optimisation, using data-led insights and effective data management practices to identify efficiencies, improve reporting accuracy and support informed decision-making. Support the Estate Strategy and Corporate Landlord Model, enhance customer service delivery and ensure consistent, well-governed policies, processes and systems across all Estate Management areas.

Key responsibilities include:

• Take ownership and accountability for the delivery of systems projects across Estate Management (CAFM systems, CAD & BIM), working with stakeholders and IT Services to define project scope, objectives and deliverables.
• Review, rationalise, develop and support the wide range of systems and processes across Estate Management, ensuring alignment with the wider corporate systems architecture.
• Lead the implementation of systems, ensuring managers are adequately resourced and supported to enable successful delivery.
• Act as the custodian of Estate Management systems, maintaining a clearly mapped architecture to ensure stakeholders understand current capabilities and future developments. Serve as the expert client liaison with IT Services.
• Oversee the management and maintenance of all customer and stakeholder interfaces, including liaising with the Helpdesk Team, the Estate Management website and digital query management platforms.
• Establish mechanisms to gather customer feedback and translate insights into actionable service improvements.
• Provide robust reporting and performance data to support managers in identifying issues, resolving bottlenecks and enhancing service delivery.
• Embed a strong customer-focused culture across all support functions.
• Develop and implement a resource allocation strategy to support managers in optimising the deployment of resources.
• Lead the provision of high-quality management information to inform decision-making, demonstrate compliance and meet statutory requirements.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

You are an experienced performance and improvement professional with a track record of using data, systems and business intelligence to drive operational excellence. Comfortable leading teams and influencing stakeholders at all levels, you can translate complex information into meaningful insights that improve performance, inform decision-making and support strategic objectives.

With a strong focus on continuous improvement, you are skilled in reviewing and optimising processes, implementing systems and embedding effective governance across services. You combine analytical thinking with a customer-focused approach, enabling you to deliver measurable improvements, enhance service delivery and support the effective management of a complex property portfolio.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.