ERP Transformation Analyst: Drive Business & Tech Change

Citytech

Kenilworth

Hybrid

GBP 52,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Annual IT Bonus scheme

25 Days of Annual Leave - (Excluding B

Company Pension Scheme

Champion Health – wellbeing platform

Light Up Learning

MySavings - Employee Discount Platform

Free use of private gym

Job summary

City Electrical Factors (CEF) is seeking an experienced Business Analyst to drive a major ERP transformation across retail, wholesale, logistics and finance functions. You’ll bridge business and technology, capture requirements, run workshops and shape future state processes with stakeholders and delivery partners.

Working within Agile, Waterfall or hybrid environments, you’ll balance scope, risk and timeline while delivering real business value and adoption.

Qualifications

Proven experience as a Business Analyst delivering complex ERP transformation programmes.
Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high‑volume product‑based environment.
Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
Eliciting, documenting and managing business requirements using a range of business analysis techniques.
Outstanding workshop facilitation, communication and presentation skills.
Experience working within Agile, Waterfall or hybrid delivery environments.
A pragmatic, delivery‑focused mindset that balances quality with pace.
Confidence working in ambiguous environments where priorities evolve as programmes progress.

Responsibilities

Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.
Run workshops, interviews and process discovery sessions to capture current and future state processes.
Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.
Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.
Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.
Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third‑party implementation partners throughout the delivery lifecycle.
Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
Facilitate decision making by balancing business priorities, technical constraints and programme timelines.
Manage requirements through change, ensuring traceability from discovery through to implementation.
Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.
Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.
Drive continuous improvement and champion best practice business analysis throughout the programme.