ERP Systems Superuser

Prestige Recruitment LTD.; Hull and East Yorkshire; On-site; GBP 42,000 - 56,000; Full time

Job summary

Prestige Recruitment Specialists are recruiting ERP Superusers to support a major Dynamics 365 implementation in a production/manufacturing environment. You will troubleshoot issues, drive process improvements and ensure the system delivers operational value.

Ideal candidates will have manufacturing ERP experience, strong analytical skills and the ability to train and support non-technical users across the business.

Qualifications

• Manufacturing or production experience with ERP systems.
• Ability to act as a system 'go-to' person and support colleagues with queries.
• Strong analytical and problem-solving skills with attention to data accuracy.
• Clear ability to explain technical processes to non-technical colleagues.
• Proactive approach to identifying improvements and solving problems.
• Experience with Microsoft Dynamics 365 is highly desirable (or similar ERP).

Responsibilities

• Act as first point of contact for ERP-related queries across Production and Manufacturing.
• Monitor and maintain health of end-to-end processes within Dynamics 365.
• Identify and resolve system, data and process issues that could impact production.
• Monitor background processes, batch jobs, costing, inventory and production transactions.
• Investigate bottlenecks and performance issues, escalate complex problems.
• Support the implementation and continuous improvement of the new ERP system.
• Provide training, coaching and ongoing support to system users.
• Promote accurate data entry, transactional discipline and best practice.
• Work with IT Business Analysts to investigate root causes and deliver improvements.
• Support User Acceptance Testing (UAT) and system updates/releases.

Skills

Manufacturing experience

ERP system experience

System support

Analytical skills

Data accuracy

Communication

Proactive problem solving

Dynamics 365 knowledge

Tools

Microsoft Dynamics 365

Job description

Prestige Recruitment Specialists are currently recruiting on behalf of a valued client who are looking to appoint three ERP Superusers as part of a major new systems transformation project.

Our client has been developing a modernised ERP system since 2024 and is now approaching the implementation of Microsoft Dynamics 365 across the business. These are key positions within the organisation, supporting the successful adoption, day-to-day operation and continuous improvement of the new system.

As an ERP Systems Superuser – Production, you will become the go-to person for Dynamics 365 within the Production and Manufacturing functions. You will work closely with colleagues across the business and the IT Business Analyst team, helping to troubleshoot issues, improve processes, support users and ensure the system is delivering what the operation needs.

About You

We're looking for someone who understands both manufacturing operations and ERP systems. You don't need to be an IT specialist, but you will need to be confident using business systems and have the ability to understand how technology impacts day-to-day production processes.

Ideally, you will have:

• Previous experience working within a Manufacturing or Production environment.
• Experience using an ERP system in a day-to-day operational role.
• Experience acting as a system "go-to" person or supporting colleagues with system queries.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and an understanding of data accuracy.
• The ability to explain technical or system processes clearly to non-technical colleagues.
• A proactive approach to identifying improvements and solving problems.
• Experience of Microsoft Dynamics 365 would be highly desirable, although experience with another ERP system will be considered.

Responsibilities

• Act as the first point of contact for ERP-related queries across Production and Manufacturing.
• Monitor and maintain the health of end-to-end processes within Microsoft Dynamics 365.
• Identify and resolve system, data and process issues that could impact production.
• Monitor background processes, batch jobs, costing, inventory and production transactions.
• Investigate bottlenecks, process failures and performance issues, escalating more complex problems where required.
• Support the implementation and continuous improvement of the new ERP system.
• Provide training, coaching and ongoing support to system users.
• Promote accurate data entry, transactional discipline and best practice.
• Work closely with IT Business Analysts to investigate root causes and deliver system improvements.
• Support User Acceptance Testing (UAT) and help prepare the business for system updates and releases.
• Use system data and operational insight to identify opportunities to improve efficiency and performance.

Why Join?

This is an excellent opportunity to join a major manufacturing business at an exciting point in its development. You'll play a key role in the successful rollout of a brand-new ERP system, helping shape how it is used across the Production and Manufacturing functions.

With three positions available, this is a fantastic opportunity for experienced ERP users looking to take the next step in their career and play a significant role in a major business transformation project.