ERP & SQL Support Specialist (Hybrid Role)

Kerridge Commercial Systems

Nottingham

Hybrid

GBP 58,000 - 98,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work policy

Travel to customer sites (limited)

Job summary

Klipboard seeks an experienced customer support specialist in the United Kingdom to deliver a first-class service for our global rental and distribution customers. You will answer questions, troubleshoot issues quickly, and provide regular, high-quality updates to customers across multiple channels.

Join a global team using SQL databases and ERP tools, with ambitions to improve customer experience, knowledge sharing, and service delivery.

Qualifications

Good IT skills with significant experience in a similar application support role.
Knowledge of ERP or business IT systems.
Experience supporting applications with MS SQL databases, including script/query writing.
Customer-first attitude and ability to work under pressure in a fast-paced environment.
Excellent written and verbal communication skills to convey technical information clearly and concisely.
Ability to troubleshoot effectively and strive for first-time resolution of issues.
Desirable: Knowledge of Crystal Reports.
Desirable: Knowledge of Sage Accounting Solutions.
Desirable: Appreciation for our products and services.
Desirable: Experience in the rentals industry.

Responsibilities

Deliver a first-class service to our customers.
Answer questions and troubleshoot issues quickly and efficiently.
Provide high-quality updates to customers on a regular basis.
Set customer expectations correctly and deliver on promises.
Take personal responsibility for every case, working proactively toward resolution and keeping all parties updated.
Proactively manage assigned cases.
Maintain excellent case quality with detailed notes.
Display a positive and can-do attitude.
Identify solutions and preventative measures to improve the customer experience.
Ensure all cases progress in line with our Rental SLAs.
Proactively share knowledge, help during leave or absence, and share service improvement opportunities.
Be curious to change, evolve, and develop in ways that help us better serve our customers.
Communicate via multiple channels including phone, email, and chat.
Create documentation and deliver customer training where required.
Support our products, databases, and reporting tools as part of a global team.