ERP & Operations Systems Lead for Process Optimization

Hales Group; Halesworth; On-site; GBP 42,000 - 64,000; Full time

Job summary

Hales Group are recruiting for an Operations & Systems Manager to join our client based in Halesworth, Suffolk. This is a permanent, full-time position offering genuine long-term development and progression opportunities.

You will become the in-house ERP expert, support the onboarding and ongoing operational management of key customer accounts, coordinate EDI requirements and customer-specific processes, investigate and resolve operational, systems and process-related issues, and help

Qualifications

• Strong Excel and data analysis skills.
• Confident using IT systems and business software.
• Excellent problem-solving and troubleshooting abilities.
• Able to investigate and resolve issues independently.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and projects.
• Confident communicating with colleagues, customers and suppliers.
• Experience with ERP, EDI, Power BI advantageous.
• Interest in automation and AI technologies desirable.

Responsibilities

• Become the in-house expert for the company's ERP system.
• Support onboarding and ongoing operational management of key customer accounts.
• Coordinate EDI requirements and customer-specific processes.
• Investigate and resolve operational, systems and process-related issues.
• Act as a key link between office, warehouse and external partners.
• Assist with software improvements, integrations and testing.
• Produce reports and analyse data using Excel and internal systems.
• Support KPI reporting and business performance monitoring.
• Maintain and organise technical, compliance and product documentation.
• Assist with customer questionnaires and compliance requests.
• Support export documentation, freight quotations and logistics administration.
• Identify opportunities to improve efficiency, automate tasks and reduce manual processes.
• Help standardise procedures and improve the organisation of business information.
• Support business projects and continuous improvement initiatives.

Skills

Excel

Data analysis

Problem solving

IT systems

Communication

Organisation

Multitasking

Teamwork

Learning mindset

Automation interest

Tools

ERP systems

EDI

Microsoft 365

Power BI

Job description

Hales Group are recruiting for an Operations & Systems Manager to join our client based in Halesworth, Suffolk. This is a permanent, full-time position offering genuine long-term development and progression opportunities.

You will become the in-house ERP expert, support the onboarding and ongoing operational management of key customer accounts, coordinate EDI requirements and customer-specific processes, investigate and resolve operational, systems and process-related issues, and help