ERP & Business Systems Support Consultant (Hybrid)

MCS Group; Hemel Hempstead; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Salary £40,000–£45,000

Hybrid working: 3 days per week in Hem

25 days annual leave + bank holidays

Private healthcare

Employer pension contribution

Wellbeing reimbursement

Ongoing training and career developing

Job summary

MCS Group is partnering with an established Irish software company to expand its UK customer support team. The Application Support Consultant role focuses on understanding business processes and solving real problems beyond scripted helpdesk tasks.

You will own technical and functional customer queries, investigate ERP issues, and guide customers toward effective solutions while building knowledge of finance, stock control, CRM, and reporting across the platform.

Qualifications

• Experience supporting ERP, accounting or business management software.
• Logical and structured approach to problem-solving.
• Confidence speaking with customers and owning issues.
• Understanding of business processes such as finance, stock, orders or reporting.
• Ability to investigate independently while knowing when to involve others.
• Clear written and verbal communication skills.
• The strongest candidates will have a degree in CS, Accounting, Business or related area.

Responsibilities

• Taking ownership of technical and functional customer queries.
• Investigating issues across ERP and wider business applications.
• Reproducing problems and working through the likely root cause.
• Querying data and reviewing reports, files and integrations.
• Explaining technical information clearly to non-technical users.
• Documenting findings and creating useful internal knowledge.
• Working with colleagues across support, customer success and product teams.
• Building a strong understanding of how customers use the software day to day.

Skills

ERP support

Problem solving

Customer communication

Ownership of issues

Data analysis

Education

Computer Science degree

Tools

SQL Server

MySQL

Postman

SoapUI

Excel

Job description

MCS Group is partnering with an established Irish software company to expand its UK customer support team. The Application Support Consultant role focuses on understanding business processes and solving real problems beyond scripted helpdesk tasks.

You will own technical and functional customer queries, investigate ERP issues, and guide customers toward effective solutions while building knowledge of finance, stock control, CRM, and reporting across the platform.