ER Specialist

4 RECRUITMENT SERVICES; Halesowen; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for an ER Specialist in Halesowen to deliver employee relations advice and support across services. This role involves advising on caseloads, managing ER issues, and analyzing ER data. The position offers a competitive rate of £21.00 – £24.00 per hour and follows a hybrid working model with an initial onsite requirement. Candidates should have strong ER advisory experience and the ability to handle a fast-paced environment.

Qualifications

• Strong experience in Employee Relations across core case types.
• Experience using ER case management systems effectively.
• Proven track record of handling high-volume caseloads.

Responsibilities

• Deliver specialist Employee Relations advice to managers.
• Manage high-volume ER caseloads including grievances and disciplinary cases.
• Analyse ER data for insights and service improvements.

Skills

Employee Relations advisory experience

User of ER case management systems

Ability to work in fast-paced environments

Job description

ER Specialist

Rate : £21.00 – £24.00 per hour PAYE

Duration : 3 months

Location : Birmingham (London or Salford considered with travel to Birmingham)

Hybrid : 5 days onsite for first 2 weeks, then 1–2 days per week

Hours : Monday–Friday, 9am–5pm (35 hours)

Role Purpose

Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment. Provide clear guidance to managers using policy, process and data, managing cases through the ER case management system.

Key Responsibilities

• Advise on ER cases including grievance, disciplinary, absence, probation and performance
• Manage high-volume caseloads (40–50 cases), including backlog clearance
• Resolve complex and escalated ER issues in line with SLAs
• Use and maintain ER systems in line with data protection requirements
• Analyse ER data to provide insight, recommendations and service improvements
• Support ongoing ER activity and projects across the service centre

Essential Experience

• Strong ER advisory experience across core ER case types
• Confident user of ER case management systems
• Proven ability to work in a fast-paced, high-volume environment
• Apply now for this immediate ER contract opportunity.

To find out more information please contact Lily at ...