ER Manager

Oakleaf Partnership; Birmingham; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading company in Birmingham is seeking an Employee Relations Advisory Manager to lead a high-performing Global People Advisory Team. This role involves coaching, delivering HR advice, and improving people practices across the organization. The ideal candidate will have strong HR leadership experience, knowledge of HR legislation, and a passion for coaching teams.

Qualifications

• Proven experience in HR leadership or advisory management role.
• Strong knowledge of HR policies and legislation.
• Clear, confident communication skills.

Responsibilities

• Lead and coach a team of Employee Services Advisors.
• Ensure team resolves HR queries with confidence and compliance.
• Collaborate with HR Business Partners and ER teams.

Skills

Leadership

Coaching

Communication

Data Analysis

Problem Solving

Education

CIPD qualification

Job description

Employee Relations Advisory Manager
Location: Birmingham, Hybrid

Up to £70,000 + benefits

Do you love solving people challenges, coaching others, and leading with purpose? Are you ready to shape how HR advisory is delivered across a global organisation? Oakleaf Partnership are on the lookout for an Employee Services Advisory Manager to lead a high-performing Global People Advisory Team.

This is your opportunity to play a pivotal role in how to support managers, deliver exceptional HR advice, and evolve the people practices across borders.

What You’ll Be Doing:

Lead with Impact
Inspire, develop, and coach a team of Employee Services Advisors to deliver consistent, high-quality HR guidance to people managers across the business.

Be the First Line of Advice
Ensure your team are resolving people queries with confidence, empathy, and compliance-from day-to-day HR questions to more complex employee relations cases.

Partner for Success
Collaborate closely with HR Business Partners, ER teams, and the wider People & Sustainability division to align advice and support with broader people strategies.

Drive Consistency & Compliance
Champion the application of HR policies, legal compliance, and best practice-ensuring everything they do reflects their values and regulatory commitments.

Spot Trends & Shape Solutions
Use data to uncover common themes and drive continuous improvements across their advisory service. You’ll also help identify training needs and lead key development initiatives.

Lead by Example
Support occasional hands-on case management, contribute to manager training, and serve as a role model for what great HR advisory looks like.

What You Bring:

• Proven experience in a HR leadership or advisory management role, ideally in a shared services or advisory environment
• Strong knowledge of HR policies and legislation-bonus points for global experience
• A CIPD qualification or equivalent is preferred (or working towards it)
• Clear, confident communication skills-both written and verbal
• A passion for coaching and leading teams
• Data-driven mindset with the ability to spot trends and recommend improvements
• A calm, solutions-focused approach to complex people issues