ER Case Manager, ER Centralized Case Management Team

Amazon; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an ER Case Manager to join their innovative team in Manchester. This role focuses on managing complex employee relations cases, ensuring fair policy application, and enhancing the associate experience. You will collaborate with various stakeholders while promoting a culture of respect and dignity. The ideal candidate will possess a strong background in ER case management, data analysis, and HR policy compliance. Join this dynamic environment where your expertise will contribute to meaningful improvements and strategic outcomes.

Qualifications

• Experience in managing complex employee relations cases.
• Strong understanding of employment law and HR policies.

Responsibilities

• Manage end-to-end employee relations cases with compliance.
• Analyze ER metrics and implement targeted solutions.

Skills

Complex ER Case Management

Managing Disciplinary Cases

Fluent in English

Data Analysis

HR Policy Compliance

Education

Bachelor's Degree

CIPD Qualification

Tools

MS Office (Outlook, Excel)

HR Information Systems

Job description

ER Case Manager, ER Centralized Case Management Team

Amazon Manchester, England, United Kingdom

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ER Case Manager, ER Centralized Case Management Team

Amazon Manchester, England, United Kingdom

Join to apply for the ER Case Manager, ER Centralized Case Management Team role at Amazon

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly – acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly – acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.

You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.

Key job responsibilities

• Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
• Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
• Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
• PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
• Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
• HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
  
  

Basic Qualifications

• Bachelor's Degree or equivalent post-secondary qualification
• Experience in Complex ER Case Management
• Experience in managing with multiple disciplinary and grievance cases
• Fluent in both spoken and written English (Common European Framework of Reference C2)
  
  

Preferred Qualifications

• CIPD qualified
• Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A2957215

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Information Technology

• Industries

  Software Development

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