Equipment Support Engineer

Morgan Ryder; Ellesmere; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Employee healthcare scheme

Hybrid working

Job summary

Morgan Ryder is seeking a Technical Support Engineer to provide hands-on support for automated and conventional systems, with opportunities across the UK and internationally.

You will troubleshoot issues, lead commissioning, collaborate with R&D, and contribute to product enhancements while maintaining clear documentation and helping distributors and end-users through hands-on training.

Qualifications

• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

Responsibilities

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands‑on training for distributors, dealers, and end-users — both in‑person and remotely.

Skills

Live electrical equipment

Automation systems

Diagnostics

Customer communication

Travel flexibility

Job description

Up to £42,000 Plus an excellent benefits package including…

• Employee healthcare scheme
• Hybrid working (following probation).

Join a team where your engineering skills directly support cutting-edge automation and agricultural technology.

We’re looking for a Technical Support Engineer to play a hands‑on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work — this could be the opportunity you’ve been looking for.

What You’ll Do

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands‑on training for distributors, dealers, and end-users — both in‑person and remotely.

What You Bring

• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.