Equine Secretary (Maternity Leave)

IVC; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare

Pension

Cycle to Work

Development opportunities

Staff discounts

Job summary

Donnington Grove Veterinary Group in Newbury Berkshire is seeking an Equine Secretary to cover a 12-month maternity leave. The role involves answering calls, scheduling client appointments, managing the appointment diary, and processing client payments.

You will handle admissions, prepare cost estimates, manage referrals, and support client communications. The role is a 35-hour week with Saturdays included; training will be provided and Microsoft Office/Outlook proficiency is expected.

Qualifications

• Equine knowledge essential for emergency calls and patient care.
• Competent in Microsoft Office and Outlook.
• Excellent telephone manner for client interactions.
• Ability to work under pressure and as part of a team.

Responsibilities

• Respond to and manage incoming telephone inquiries.
• Schedule client appointments and maintain the appointment diary.
• Process client payments and manage patient admissions and onboarding.
• Prepare cost estimates for services and coordinate referrals.
• Handle client correspondence and referrals coordination.

Skills

Equine knowledge

Microsoft Office

Outlook

Telephone manner

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.

This role is to cover maternity leave for 12 months.

How You’ll Make a Difference

We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries and scheduling client appointments while overseeing and maintaining the appointment diary. Duties also extend to processing client payments and managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals are also key components.

This is a 35-hour week position working a variety of shifts, with inclusion in the Saturday rota.

You Might Be a Great Fit If…

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based. Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,000 per annum