EPR Change Manager

South London and Maudsley NHS Foundation Trust; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in London is seeking an EPR Change Manager to oversee the implementation of a new Electronic Patient Record system. This role involves developing change management strategies and ensuring stakeholder engagement to facilitate transition and adoption of digital processes. The ideal candidate will have experience in change management and a background in digital transformation, contributing to improved care delivery. Flexible working is offered as part of a commitment to staff well-being.

Benefits

Flexible working

Career development opportunities

Commitment to equality and diversity

Qualifications

• Relevant experience in change management.
• Proven ability to lead cross‑functional teams.
• Experience with electronic patient record systems.

Responsibilities

• Develop and deliver a comprehensive EPR Change Management Strategy.
• Lead the EPR change workstream within the digital transformation programme.
• Engage with stakeholders to ensure awareness and readiness for change.
• Monitor adoption metrics and feedback to refine change strategies.

Skills

Change management

Digital transformation

Stakeholder engagement

Team leadership

Job description

Overview

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety and ultimately achieve improved outcomes for service users.

Career Development

We are committed to getting the best out of our staff and supporting staff in their career aspirations. Career pathways are available, enabling you to develop skills and progress into other roles across different specialties. Ongoing training and development are offered in conjunction with BCS membership.

Flexible Working

As one of the few Trusts in London we proudly offer flexible working as part of our new ways of working. In this role you will work Monday to Friday in the time frames from 8am to 6pm, giving you the best of good work‑life balance.

Role Summary

The EPR Change Manager is central to the successful implementation and integration of a new Electronic Patient Record system. The postholder will provide leadership for the change management workstream, collaborating closely with programme leads, clinical stakeholders, operational managers and external partners. The focus will be to ensure that the EPR system is aligned with the needs of both the Trust and its patients by developing and executing a comprehensive change strategy that promotes staff engagement, readiness and adoption of new digital processes.

Responsibilities

• Develop and deliver a comprehensive EPR Change Management Strategy aligned with Trust‑wide objectives.
• Lead the EPR change workstream within the broader digital transformation programme.
• Apply structured change management methodologies to plan, execute and adapt complex change activities.
• Prepare and deliver change enablement materials including impact assessments, readiness plans, sustainability strategies and benefits realisation frameworks.
• Ensure compliance with NHS governance, standards and data protection regulations.
• Manage and support a team of Change Leads and Change Agents across clinical and operational departments.
• Implement new working practices and support collaborative approaches and capacity planning.
• Act as a change agent, driving delivery of change workstreams and activities.
• Engage with stakeholders to ensure awareness, involvement and readiness for change.
• Lead stakeholder engagement and communication initiatives, including mobilisation of Change Agents or Champions.
• Plan and facilitate workshops, briefings and communications to promote understanding of the EPR system.
• Address resistance to change and ensure patient care considerations are embedded in all change activities.
• Identify and address risks, resistance and barriers to change through structured mitigation planning.
• Manage risks and issues associated with change activities and outcomes.
• Collaborate with training teams to ensure staff are adequately prepared and supported.
• Coordinate delivery efforts with programme managers, Digital Services and external suppliers.
• Monitor adoption metrics and feedback to continuously refine change strategies.
• Support implementation of Change Plans and track progress against defined success criteria and business case objectives.
• Report on the status of change workstreams, project actions and business‑as‑usual initiatives.
• Provide regular progress updates to senior leadership and contribute to programme board reporting.
• Promote a culture of continuous improvement and digital innovation across the organisation.
• Ensure EPR system functionality aligns with local clinical and operational workflows.

Qualifications

Qualifications are not explicitly listed in the original description. Applicants should bring relevant experience in change management, digital transformation and electronic patient record systems, with a proven ability to lead cross‑functional teams and drive adoption of new digital processes.

Benefits and Working Conditions

Flexible working as part of new ways of working.

Pay Scale

National Health Service (NHS) Agreed Funding Category (AfC) Band 8a.

Equal Opportunity Statement

South London and Maudsley NHS Foundation Trust is a Disability Confident Employer, welcoming applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We are a smoke‑free Trust and a Stonewall Diversity Champion.